Optical Department Manager

Optical Department Manager – Davis Eye Center

Are you an experienced Optician who is passionate about patient care, team leadership, and creating an exceptional optical experience?

Davis Eye Center is seeking a motivated and experienced Optical Department Manager to lead our Optical team within a fast-paced, patient-centered vision practice. This is an exciting opportunity for a hands-on leader who thrives on coaching teams, building strong patient relationships, and driving operational excellence.

If you enjoy combining leadership, patient interaction, and optical expertise in a collaborative healthcare environment, we’d love to meet you.

Why You’ll Love This Role

• Leadership opportunity within a growing vision practice• Competitive pay based on experience• Approximately 10 days PTO in your first year• 6.5 paid holidays + 2 floating holidays annually• Comprehensive benefits package including medical, dental, vision, and 401(k)• Career growth and wage advancement through company-paid certification programs• Collaborative team culture focused on patient satisfaction and professional development• Opportunity to make a direct impact on both patient experience and team success

Position Summary

The Optical Department Manager is responsible for leading the daily operations of the Optical Department while ensuring exceptional patient care and a positive team environment.

This role requires a strong leader who can coach, develop, and motivate staff while maintaining efficient workflows and delivering a high-quality patient experience. The Optical Department Manager also plays an active role in patient care by assisting with eyewear selection, troubleshooting concerns, and ensuring patients feel confident and cared for throughout their optical journey.

What You’ll Do

Leadership & Operations

• Lead, coach, and develop Optical staff to drive high performance and consistency
• Promote teamwork, accountability, and excellent patient service
• Evaluate staff performance and provide training and development opportunities
• Assist team members with daily responsibilities and workflow support as needed
• Maintain inventory levels, lab supplies, and organized optical operations
• Ensure visually appealing and up-to-date merchandise displays
• Coordinate patient scheduling and monitor patient flow to support timely service

Patient Care & Optical Services

• Assist patients with frame selection, lens options, fit, and styling recommendations
• Help patients select eyewear that fits their prescription, lifestyle, and visual needs
• Accurately calculate insurance co-pays and process optical orders
• Receive, verify, and dispense eyewear orders in a timely manner
• Perform frame adjustments, repairs, and troubleshoot patient concerns
• Follow up with patients to ensure comfort, satisfaction, and overall positive experience

What You Bring

• High school diploma or equivalent required• Previous optician experience required• Supervisory or leadership experience required• Strong communication and interpersonal skills• Ability to lead and motivate a team in a fast-paced environment• Exceptional attention to detail and organizational skills• Passion for patient care and delivering a high-quality customer experience

Physical Demands & Work Environment

This role requires standing for extended periods and working in a fast-paced clinical and retail environment. Team members should be comfortable with:

• Sustained standing and movement throughout the day
• Close visual acuity for detailed optical work
• Frequent communication with patients, providers, and staff

Join a team where your leadership, optical expertise, and patient care skills can truly make an impact. At Davis Eye Center, we are committed to creating an outstanding experience for both our patients and our team members every day.