Optical Dispenser (Bilingual)

Job Summary:

Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.

Essential Responsibilities:

• Patient Procedures and Activities:

• Assemble patient education materials.

• Assist provider in patient examinations and procedures.

• Consult with provider concerning procedures and patient condition.

• Complete patient forms and records.

• Laboratories:

• Clean work area. Attach temples to frames.

• Cut lenses to specified size and shape.

• Fit finished lenses into frames.

• Handle computer printouts.

• Inspect lenses and eyeglasses to verify correct processing of prescription.

• Investigate lost, misplaced or incorrectly filled prescription orders.

• Package eyeglasses in containers for courier pick up.

• Refine shape of lenses by smoothing edges.

• Adjust patient eyeglass frames.

• Assist patient in selecting optical items.

• Examine eyeglasses from laboratory.

• Make minor repairs and adjustments to eyeglasses.

• Maintain optical supplies.

• Measure patient facial features.

• Receive and ship finished eyeglasses.

• Materials and Supplies:

• Fill request for equipment and supplies.

• Maintain and order supplies.

• Maintain records of material usage/inventory levels.

• Clear paper jams and performs routine maintenance.

• Operate copier equipment.

• Administrative and other:

• Collect and compile cumulative data and statistics.

• Maintain department logs.

• Answer telephones and take messages.

• Orient and train new or less experienced personnel.

• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.

• Locate personnel by paging system or beeper.

• Attend conferences, meetings and in-service training programs.

• Assume other activities and responsibilities from time to time as directed.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

• Assists members with the selection of frames and lenses.

• Takes orders for eyewear and miscellaneous optical items.

• Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.

• Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.

• Creates and maintains neat, attractive and sales effective frame displays.

• Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.

• Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.

• Processes jobs in bench room.

• Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.

• Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.

• Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.

• May perform other duties as required.