Lee's Summit Family Eyecare is looking for a friendly and organized Optical Front Desk team member to be the welcoming face of our practice! This is a fantastic opportunity to join a patient-focused eyecare team in Lee's Summit, MO, where every day you'll play a key role in delivering an exceptional experience from the moment patients walk through the door.
Responsibilities:
Greet and check in patients in a warm, professional manner
Schedule, confirm, and reschedule patient appointments; follow up on missed appointments; maintain active and cancellation lists using practice management software
Verify vision insurance benefits
Answer phone calls, respond to inquiries, and manage patient communications
Collect co-pays, process payments, issue receipts
Maintain and organize patient records, ensuring confidentiality and compliance with healthcare regulations
Coordinate with optometrists, techs and optical staff to ensure smooth patient flow
Keep the reception area tidy, manage mail, and perform other administrative duties as needed
Requirements:
Prior experience in an optical, medical, or dental front desk role preferred
Familiarity with vision insurance plans (VSP, EyeMed, Spectera, etc.) is a plus
Strong customer service and interpersonal communication skills
Proficiency with scheduling software and basic computer applications
Highly organized with strong attention to detail and multitasking ability
Positive, patient-centered attitude and professional appearance
Ability to thrive in a fast-paced, team-oriented environment
About Us:
Lee's Summit Family Eyecare is a trusted provider of comprehensive eye care services for patients of all ages in the Lee's Summit, MO community. Our patients love us for our personalized approach, knowledgeable staff, and wide selection of eyewear. We pride ourselves on creating a supportive, close-knit work environment where every team member is valued and empowered to grow.
Numbers & Facts
Location
Lee's Summit, MO
Skills
Administrative Skillsunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Computer Softwareunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Healthcareunmatched
Interpersonal Skillsunmatched
Mail Processingunmatched
Maintain Complianceunmatched
Medical Recordsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Practice Management Softwareunmatched
Regulatory Complianceunmatched
Team Playerunmatched
Telephone Skillsunmatched
Vision Planunmatched
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