Optical Sales Associate

Optical Sales Associate

MedLink Georgia

Location: Colbert, GA

Full-time: 8AM-5PM

SUMMARY

The Optical Sales Associate supports MedLink Georgia's Vision Services department by assisting patients with frame selection, eyewear purchases, and customer service needs. As part of a Federally Qualified Health Center (FQHC), this role promotes access to affordable, high-quality vision care for underserved communities while delivering compassionate, culturally competent service. As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the patient's care team. By performing the job expectations described below, you will be an active member of the care team, thereby ensuring patients have access to team-based, coordinated, comprehensive, quality care.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including, but are not limited to, the following)

• Greet patients and provide exceptional customer service
• Assist patients with selecting frames based on style, comfort, and budget
• Explain lens options, add-ons, and pricing clearly and professionally
• Verify vision insurance benefits (Medicaid, Medicare, commercial plans)
• Process optical sales transactions and collect payments
• Support sliding fee scale patients in accordance with FQHC guidelines
• Enter patient orders accurately into the EHR and optical ordering system
• Track and follow up on eyewear orders to ensure timely delivery
• Notify patients when eyewear is ready for pickup
• Maintain frame inventory and ensure displays are clean and organized
• Assist with minor adjustments and basic frame repairs (training provided)
• Ensure compliance with HIPAA and organizational policies
• Support team-based care and quality improvement initiatives

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required
• Retail or customer service experience required (optical experience preferred)
• Knowledge of Medicaid and managed care vision plans preferred
• Strong communication and interpersonal skills
• Detail-oriented with basic math skills
• Ability to work in a fast-paced healthcare environment
• Bilingual (English/Spanish) preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Employee must adhere to Blood-borne Pathogen and Safety Standards.