Job Title: Optical Sales Associate Location: Massapequa, NY – Onsite
Schedule: Full-Time | Monday–Friday 10am-6pm
Licensing: Not required
Position OverviewWe are seeking a dynamic and customer-focused Optical Sales Associate / Account Representative to support both business-to-business (B2B) and direct-to-consumer (B2C) operations. This role is ideal for someone who enjoys building relationships, driving sales, and delivering a high-quality customer experience. You will work closely with optical accounts while also assisting patients, contributing directly to revenue growth and client satisfaction.
Key Responsibilities- Deliver outstanding customer service that drives repeat business (B2B) and word-of-mouth referrals (B2C)
- Educate opticians and accounts on products, pricing, and promotions to increase sales and engagement
- Assist patients by directing them to appropriate optical accounts for their eyewear needs
- Maintain strong product knowledge, including frames, lenses, coatings, and basic insurance information
- Support merchandising efforts, including inventory tracking and display organization
- Follow up with clients regarding orders, shipping/tracking, and overall satisfaction
- Collaborate with internal team members to improve workflow and strengthen account relationships
- Contribute to a positive, efficient, and team-oriented work environment
Qualifications- Previous experience in optical, retail sales, medical office, or customer-facing roles preferred
- Strong communication and relationship-building skills
- Comfortable working toward sales goals and upselling in a customer-focused manner
- Professional demeanor with a positive and energetic attitude
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer proficiency
- Licensing not required; training will be provided
What Success Looks Like- High levels of patient and account satisfaction, reflected in positive feedback and reviews
- Growth in eyewear sales, repeat business, and account engagement
- A welcoming, efficient, and professional presence
- Ability to recommend products that align with both visual needs and budget considerations