About This Opportunity

Join our dynamic optometry team as an Optical Technician and make a meaningful difference in patients' lives every day. In this role, you'll be the backbone of our practice, supporting our Doctor of Optometry by preparing patients for their visits through preliminary testing, precise measurements, and exceptional customer service. If you're passionate about eye care, thrive in a collaborative environment, and take pride in delivering outstanding patient experiences.

Key Responsibilities

• Prepare patients for optometric visits by performing pre-visit planning, initiating screening protocols, and identifying necessary tests
• Conduct precise measurements of patients' facial and eye features to ensure accurate fitting of eyeglasses and contact lenses
• Assist patients in selecting eyewear that perfectly matches their prescription, lifestyle, and personal style preferences
• Educate patients on proper eyewear maintenance, lens options, and the latest advancements in optical technology
• Fabricate and adjust optical lenses using state-of-the-art equipment while maintaining rigorous quality control standards
• Perform repairs and adjustments on eyeglasses to ensure optimal fit, comfort, and patient satisfaction
• Maintain accurate and organized records of patient prescriptions and orders in compliance with all privacy regulations
• Monitor patient flow throughout the clinic, communicate any delays or expectations to both providers and patients
• Gather instruments and materials needed for procedures and provide skilled assistance to the provider during patient visits
• Collaborate seamlessly with the optometrist to ensure comprehensive patient care through appointment scheduling, phone contact, and electronic messaging
• Support the provider with translation services and patient communications to ensure clear, accessible care for all patients
• Maintain strict adherence to infection control practices, hand hygiene protocols, proper PPE usage, and environmental cleaning standards
• Stay current with industry trends, advances in eyewear technology, and new product offerings to provide expert guidance
• Maintain a clean, well-organized optical dispensary that creates a welcoming and professional atmosphere for patients
• Protect patient privacy and confidentiality by strictly adhering to all HIPAA regulations and security policies

Required Qualifications

• High school diploma or General Education Degree (GED)
• Minimum six (6) months of related optical or healthcare experience
• Bilingual proficiency in English and Spanish (required)
• Strong communication skills with the ability to build genuine relationships with patients and team members
• Excellent organizational and detail-oriented approach to work
• Proficiency with computer systems, including Microsoft Office and Athena Health or similar healthcare software
• Knowledge of optometric technology and equipment
• Ability to work effectively in a collaborative team environment
• Superior patient service skills with a commitment to exceeding patient expectations
• Ability to thrive in a fast-paced environment and proactively solve challenges

Nice-to-Have Skills

• Certified Optician (CO) credential or willingness to pursue certification
• Familiarity with contact lens fitting and management

Why Join Our Team?

We're committed to providing exceptional eye care in a supportive, inclusive environment. As an Optical Technician, you'll work alongside dedicated healthcare professionals who value your contributions and support your growth. This is an opportunity to develop your skills in a rewarding healthcare career while making a real impact on patients' quality of life.