Optical Technician

Position Summary

The Optical Technician supports the delivery of high-quality vision care services by operating and maintaining all diagnostic equipment used in Digital Optometrics Virtual Eye Exams. This role ensures seamless patient flow through pre-testing, assists with virtual visits, handles prescription printing, contact lens fittings, and is responsible for accurately entering and billing all codes related to provider visits. The technician serves as a key liaison between patients, providers, and the billing team to ensure an efficient and positive patient experience.

Key Responsibilities

Patient Care & Pre-Testing

• Welcome and prepare patients for virtual eye exams with a friendly and professional demeanor.

• Operate and maintain all pre-testing and diagnostic machines (e.g., autorefractor, tonometer, visual field analyzer, retinal camera, OCT, etc.).

• Accurately perform and document all required tests as directed by the optometrist.

• Ensure all equipment is calibrated and functioning properly, reporting any issues promptly.

Virtual Exam Support

• Connect patients to the Digital Optometrics virtual provider platform and ensure smooth communication throughout the exam.

• Assist the provider during virtual exams by following instructions for machine operation or patient positioning.

• Print and provide finalized eyeglass or contact lens prescriptions to patients.

• Explain exam procedures and address basic patient questions regarding testing or next steps.

Billing & Documentation

• Enter all billing codes for provider services accurately and in a timely manner.

• Submit charges and bill out codes to ensure compliant and efficient revenue capture.

• Coordinate with the billing department to resolve discrepancies or denials.

• Maintain patient confidentiality in compliance with HIPAA regulations.

Contact Lens & Optical Support

• Assist patients with contact lens insertion, removal, and trial fittings.

• Provide basic education for contact lens care, wear schedule, and follow-up requirements.

• Support frame selection, prescription verification, and adjustments as needed.

Administrative & Team Support

• Maintain a clean, organized, and fully stocked optical testing area.

• Assist with inventory management for lenses, contact lens trials, and other supplies.

• Participate in staff meetings, training sessions, and quality improvement initiatives.

• Demonstrate flexibility by assisting with front desk or other optical duties as needed.

Qualifications

Education & Experience

• High school diploma or equivalent required; post-secondary coursework in optometry or medical assisting preferred.

• Prior experience as an optical technician, ophthalmic assistant, or medical assistant in a vision care setting preferred.

• Knowledge of optometric testing procedures and medical billing practices strongly preferred.

Skills & Competencies

• Strong technical skills to operate diagnostic equipment and virtual exam technology.

• Excellent attention to detail with strong data entry and billing accuracy.

• Outstanding communication and customer service skills with a patient-centered approach.

• Ability to multitask effectively in a fast-paced environment.

• Proficient with electronic health records (Epic preferred) and Microsoft Office.

Certifications

• CPR certification (or willingness to obtain within 90 days of hire).

• COA, COT, or CPO certifications are desirable but not required.

Physical & Work Requirements

• Ability to stand or sit for extended periods.

• Frequent use of hands and fingers to operate instruments and equipment.

• Must be able to lift up to 25 pounds occasionally.

• Work performed primarily in a clinical optical environment.

Core Competencies

• Patient-Centered Care & Service Excellence

• Teamwork & Collaboration

• Technical and Clinical Proficiency

• Compliance & Ethical Standards

• Attention to Detail & Accuracy

• Communication & Interpersonal Skills