Welcome to Cherry Health - video about Cherry Health
OVERVIEW OF POSITION:
Responsible for assisting patients with frame selection, eyeglass orders, verification, fitting and dispensing of eyewear.
Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications
This is a full time, benefit eligible position, typically working 7:45am-5pm Monday- Friday, with late night until 7pm on Tuesday and Thursday. This position is based at our Heart of the City Health Center with occasional travel to our Greenville clinic up to 2 times a week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist patients in appropriate frame selection.
- Verify patient information.
- Evaluate patients for eligible discounts and special funds.
- Verify insurance eligibility.
- Evaluate new Rx and properly set patient expectations.
- Determine optimal lens material & style.
- Take accurate measurements for lens style.
- Supply patients with transparent pricing.
- Enter patient orders for glasses and contact lenses.
- Submit orders to appropriate insurance websites.
- Accurately take payments.
- Make patient aware of typical order delivery time.
- Verify glasses using lensometer.
- Document glasses orders, arrivals, and dispenses.
- Notify patient of glasses arrival.
- Perform eyeglass adjustment and repairs.
- Assure patient education regarding usage and cleaning of glasses.
- Teach patients contact lens insertion and removal.
- Notify management of any patient complaints.
- Work with Optician II or III to trouble-shoot patient complaints.
- Frame board management.
- Assist with inventory.
- Understand and adhere to CH’s compliance standards as they appear in CH’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
- Keep abreast of all pertinent federal, state and CH’s regulations, laws, and policies as they presently exist and as they change or are modified.
- Perform other duties as assigned.
SKILLS / KNOWLEDGE / ABILITIES:
- Team oriented with strong collaborative skill set.
- Excellent communication and interpersonal skills.
- Strong organization and problem-solving skills
- Ability to perform essential duties and responsibilities within 6 months.
- Excellent customer service skills.
- Basic computer literacy
- Bilingual (Spanish) preferred but not required.
- Ability to travel to other sites as determined by business needs.
- Ability to work evenings or weekends as required.
KEY VALUES:
- Customer Service
- Collaboration
- Integrity
- Respect
- Professionalism
- Learning
DUTIES AND RESPONSIBILITIES FOR SCHOOL-LINKED PROGRAMS:
- Travel to and from schools.
- Set up and tear down school clinic.
- Assist with scheduling and/or check-in for students.
- Maintain accurate electronic health records.
- Assist with phone calls to classrooms and/or escort children.
- Maintain professional interaction with all school staff.
- Call parents as needed to set up follow-up appointments and/or explain ocular conditions.
SKILLS / KNOWLEDGE / ABILITIES:
- Ability to multi-task.
- Basic computer literacy.
- Team-oriented with strong collaborative skills.
- Excellent communication and interpersonal skills.
- Strong organization and problem-solving skills.
- Excellent customer service skills.
- Bilingual (Spanish) preferred but not required.
- Ability to travel to other sites as determined by business needs.
- Ability to perform essential duties & responsibilities within 6 months.
KEY VALUES:
- Customer Service
- Collaboration
- Integrity
- Respect
- Professionalism
- Learning
EDUCATION / LICENSES / CERTIFICATES:
- High School Diploma (or equivalent) required.
- CPR certification (offered at CH) is required.
EXPERIENCE:Ophthalmic and/or sales experience preferred or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Must enroll in Optician training program within 6 months of start and complete within one year of enrollment (paid by Cherry Health).
EQUIPMENT / TOOLS / TECHNOLOGY:
- Desktop or laptop computer
- Telephone with voicemail
- Networked copier/printer/facsimile
- Microsoft applications (Mail, Word, Excel, Powerpoint, etc...)
- Optical management software
- Web-based lab orders
- Lensometer & pupilometer
- Hand and hot tools for glasses adjustment
CLIENT POPULATION SERVED:
May serve all patient populations.
The essential functions of this position must be able to be accomplished with or without accommodations.
Who we are:
Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 650 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.
Our Mission:
Cherry Health provides comprehensive, high quality healthcare for all.
Our Vision:
Lives are transformed by creating a healthier community where every person has their best opportunity to thrive.
Our Values:
- Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
- Welcoming – We create an inclusive, respectful environment where everyone feels valued, supported, and comfortable contributing.
- Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
- Integrity – Uphold the highest ethical standards by being honest and trustworthy.
- Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.
Benefits:
Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!
- Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
- Medical, Dental and Vision Insurance for you and your family
- Generous Paid Time Off benefit – 4 weeks per year for full time
- Paid holidays- 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
- 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
- MET and MESP 529 Savings Plans
- Pet Insurance!
- Employee Assistance Program
Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.