Optician, NW Portland (21153)

Summary

Provide World Class customer service to our patients by providing product information and assisting them in selecting the right eyeglasses to fit their visual needs and lifestyle. Generate sales by promoting products and services. Perform work with a focus on effective communication with the patient, coworkers and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," representing EHN in a professional manner at all times.

Supervisory Responsibilities

This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.

Primary Duties and Responsibilities

• Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive and responsive; present a professional and respectful demeanor at all times.
• Assess optical needs of patients; analyze and interpret prescriptions written by ophthalmologists or optometrists.
• Assist patients with eyeglass selection after considering their prescription, occupation, habits, and facial features; make recommendations on eyeglass frames, lenses, and lens coatings.
• Customize the fit of glasses by adjusting the frames and taking accurate measurements.
• Fix, adjust, and refit broken frames.
• Generate sales of eyeglasses and accessories by educating patients and making recommendations.
• Educate patients on products and services available, including name brands and the variety of materials available.
• Provide instructions to patients regarding adapting to, wearing, and caring for eyeglasses.
• Process paperwork such as inventory and sales tracking, work orders and patient insurance information; maintain records on patients' prescriptions, work orders, and payments.
• Prepare work orders that provide laboratory technicians the information necessary to grind and insert lenses into a frame, including prescriptions for lenses and information on their size, material, color, and style.
• Troubleshoot and resolve basic optical problems.
• Coordinate work with coworkers, including lab technicians to ensure services and products are appropriate and performed in an efficient, timely and accurate manner.
• Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.
• Effectively communicate with patients, coworkers and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.
• Perform work in compliance with company policy, department procedures and regulatory requirements, including HIPPA and OSHA.

Level II

• Proficiency in Level I duties and responsibilities.
• Maintain current American Board of Opticianry (ABO) Certification.
• Use strong knowledge of technical concepts in opticianry to maintain minimal re-do rates.
• Use advanced knowledge of optical theory to address and solve complex optical problems.
• Mentor and assist Level I opticians and Opticians-in-Training as needed.

Secondary Functions

• Answer incoming phone calls.
• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.