Academic Background, Budgeting, Computer Skills, Computer Systems, Cross-Functional, Customer Support/Service, Detail Oriented, Emerging Technology, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Housekeeping/Cleaning, Inventory Management, Manual Dexterity, Medical Billing, Multitasking, Ophthalmology, Optometry, Order Processing, Organizational Skills, Patient Care, Patient Confidentiality, Patient Education, Point of Sale (POS) Software, Prescription Filling, Retail, Team Player, Time Management, Training Program, Vision Plan
Optician – UBMD Ophthalmology
Full-Time | Onsite
Practice: UBMD Ophthalmology / Ross Eye Institute
Pay Range: $27-$29 per hour
Status: FULL TIME- In person
Position Summary
As an Optician at Ross Eye Institute, you will play a key role in delivering excellent patient care by guiding patients through frame selection, lens options, and fitting services, working closely with optometrists, ophthalmologists, and the optical team in a high-quality academic/practice environment. You will ensure that each patient leaves with eyewear that meets their visual, functional, and aesthetic needs — reflecting the Ross Eye Institute’s mission of “See Better. Live Happier.”
Key Responsibilities
- Greet and welcome patients arriving for optical services; assist them in selecting appropriate frames and lenses based on their prescription, lifestyle, preferences, and budget.
- Interpret patients’ prescriptions from optometrists/ophthalmologists and recommend lens types (single vision, progressive, high index, specialty coatings), safety eyewear, sunglasses, and contact lens accessories as needed.
- Adjust, fit and dispense eyewear: take frame measurements (e.g., pupillary distance, segment height), adjust temples, nose pads, ensure proper alignment and comfort, and perform follow-up repairs or adjustments.
- Educate patients on proper care, cleaning, and maintenance of their eyewear and lenses.
- Collaborate with the optical manager and clinical staff to ensure accurate and timely order entry, communication with lens labs/vendors, inventory management of frames and lens materials, and tracking of special orders or repairs.
- Ensure that all eyewear services meet the quality and aesthetic standards of Ross Eye Institute; maintain a well-organized, attractive optical floor/dispensing area.
- Understand and engage with vision insurance plans, benefits, frame allowances, and discounts as applicable; handle patient billing for optical services or reward programs in alignment with practice protocols
- Maintain familiarity with the latest lens technologies, frame materials, and optical trends (including high-performance lenses, blue-light filters, specialty coatings) so you can effectively counsel patients in a cutting-edge academic practice.
- Uphold patient confidentiality (HIPAA) and maintain high standards of professionalism, appearance, and customer service.
- Participate in continuing education and in-house training, support the mission of Ross Eye Institute to perform excellent patient vision care, community/medical education, and promote research.
Education and Certification
- High school diploma or GED required; completion of an optician-training program or associate’s degree in opticianry, vision science or related field preferred.
- State-licensed optician and/or ABO (American Board of Opticianry) certification preferred (as applicable in New York).
- Minimum of 1-2 years of work experience as an optician in a retail or medical/clinical optometry/ophthalmology setting; experience in an optical shop within a vision care or ophthalmology practice is a plus
Skills and Competencies
- Excellent customer service skills: ability to interact warmly and professionally with patients, explaining complex lens/frame options in clear, non-technical terms.
- Good manual dexterity and attention to detail for fitting/adjusting eyewear, performing repairs, measuring accurately.
- Strong organizational skills: ability to multitask (e.g., patient consultations, order entry, repairs, inventory) in a fast-paced optical environment.
- Basic understanding of vision insurance plans, frame allowances, plus ability to explain costs and benefits to patients.
- Proficiency in computer systems: order-entry software, point-of-sale, inventory tracking, patient management systems.
- Collaborative attitude: ability to work within a multi-disciplinary team (optometrists, ophthalmologists, front-desk/clinical staff) and coordinate optical services accordingly.
- Commitment to maintaining patient confidentiality (HIPAA) and adhering to professional/ethical standards
UBMD Ophthalmology / Ross Eye Institute is an Equal Employment Opportunity (EEO) employer.
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UBMD Ophthalmology / Ross Eye Institute