Optometric Assistant/Receptionist

Primary Purpose: Perform duties as the assistant to the Optometrist and perform duties as the receptionist in a variety of duties in promoting quality eye-care services. Essential Duties: Optometric Assistant - Answers general questions pertaining to optometry. - Performs preliminary vision screening on all patients. - Frame adjustments and repairs. - Dispenses and educates patients on glasses and contact lens wear. - Schedules patient appointments and external referrals - Makes all external referral and proper documents. - Fills all orders for spectacles and contact lens orders. - Processes patient payments transactions and receipts. - Process and balance daily payments transactions for accounting department when needed - Maintains a clean work environment and waiting room area - Maintains equipment/instruments are in proper working order - Conducts oneself in a professional manner with all staff and patients. - Operates Retinal fundus Camera. Receptionist - Greets patients, treating all with equal respect and courtesy - Maintain professional customer service toward patient as well as with staff. - Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls. - Confirms all daily appointment; calling patients prior to appointment and contacting all no shows - Accurately register patient insurance, sliding scale, eligibility, etc - Educate patient about all vision benefits for various insurance carriers. - Schedules all appointments according to office guidelines. - Creates all doctors schedule and daily templates - Maintains and regulates smooth daily patient flow for provider - Process all client payment transactions and keep appropriate documentation of all payments (cash, checks and credit card transactions) - Process and balance all daily payments transactions for accounting department. - Accurately and efficiently enter all patient data into centricity for insurance processing. - Verify that all current insurance benefits and eligibility requirements are up to date and complete. - Checks in all glasses from labs and calls all patients for pick ups - Dispenses all glasses on patient pick ups - Assist and educates patients with frame selection, adjustments and repairs - Takes all necessary measurements for the processing of ophthalmic appliances - Educates patients with various optical products and technologies - Prepare monthly vendor statements for accounting department. - Maintain confidentiality at all times. - Clean and maintains the reception and waiting room area. Regular and reliable on-site attendance is required. Other Duties: - Performs other related duties as assigned (optometric receptionist/Cashier). - Observe safety and security procedures, determine appropriate actions beyond guidelines, report potentially unsafe conditions, use equipment and materials properly Minimum Qualification Requirements: Education: - High school diploma or GED equivalent is required - Secondary Education is preferred Experience: - Knowledge of Medical terminology is preferred ```{=html} ``` - One to two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required. - Optical experience is preferred Skills/Knowledge: Knowledge of ICD-CPT coding is preferred