Optometric Technicians work in conjunction with the doctors to perform activities involving patient care pre-testing post-exam duties specialty testing and maintain the doctors appointment schedule in a manner that delivers a professional pleasant patient experience.
Performs preliminary evaluation of patients prior to exam by the OD such as dilation topicals diagnostic medications Optomap etc.
Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
Enters patient information in Electronic Health Records (EHR)
Assists ODs to care for patients in a timely effective manner as close to appointed schedule as possible
Instructs patients on medical care as prescribed by the doctors treatment plan and schedules follow up appointments as needed
Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
May be required to schedule referral appointments with Ophthalmologists Diagnostic follow-up visits and other specialty referrals and complete appropriate paperwork
Records and maintains patient records files in compliance with company federal and state policies HIPAA
Responds to patients telephone inquiries regarding medication treatment problems referring to the OD as necessary
Completes proper coding of procedures for payment collection
May be required to perform diagnostic testing using specialty equipment OCT Visual Field Pachymetry Retinal Camera. Etc.
Corresponds with Doctor offices internal and external regarding patient and insurance referrals
Supports the OD with patient education as instructed by the Optometrist
Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation participating practices only
Participates in Practice meetings projects as requested
Ensures that maximum OD utilization occurs through pre-appointment confirmation daily appointment confirmation contacting patients from recall listings partnership with the managers outreach etc.
Calls all no-shows or cancelled patients to reschedule appointments
Performs contact lens insertion and removal classes I&R and manages the contact lens trial inventory
Performs end of day responsibilities to include opti-schedule wrap-up end of day checklist etc.
Makes recommendations for efficiencies processes etc. which will deliver either quality cost savings and or profitability improvements within the Practice and or across the organization
Performs other duties within the Practice as requested and as time allows