Oracle CC&B Consultant

Location: Remote

Duration: 6 Months

Experience: 6-8+ Years

Pay rate - $55/hr.

Job Description

We are looking for an experienced Oracle Utilities Customer Care & Billing (CC&B) Functional/Technical Consultant with strong experience in utility billing and customer care processes. The ideal candidate should have hands-on experience configuring, troubleshooting, testing, and supporting Oracle CC&B applications in utility environments.

Experience with Oracle CC&B v2.7.0.3 is preferred, and exposure to v25.4 is a plus.

Key Responsibilities

• Configure and support Oracle Utilities Customer Care & Billing (CC&B) applications based on client-specific utility business requirements.
• Configure and troubleshoot billing, customer care, credit & collections, field work, payments, rates, financials, and meter-related processes.
• Configure new CIS divisions and dependencies.
• Support Bill & Letter Composition and billing processes for gas, electricity, non-utility, and whole-bill scenarios.
• Configure and support Field Activities, Sync Requests, Batch Jobs, FA/SA creation, and related CC&B processes.
• Support Credit & Collections Templates and Processes.
• Work with MDM interval/trend data and related integrations.
• Support third-party integrations such as bill print extracts and energy-efficiency program vendors.
• Collaborate with Business Analysts and business stakeholders to gather and understand requirements.
• Prepare functional and technical design documents as required.
• Develop application and business process flows.
• Conduct unit testing and support System Integration Testing (SIT).
• Troubleshoot application and integration issues and provide appropriate resolutions.
• Collaborate with technical and functional teams to ensure successful implementation and production support.

Functional Skills

• Oracle Utilities Customer Care & Billing (CC&B)
• Utility Billing
• Customer Care
• Credit & Collections
• Field Work
• Field Activities
• Financials
• Gas Transport
• Meter Reading
• Payments
• Rates
• Asset Management / Meters
• Bill & Letter Composition
• CIS Divisions and Dependencies
• FA/SA Creation
• MDM Interval/Trend
• Collections Templates/Processes
• Third-Party Integrations

Technical Skills

• Java
• SQL
• Groovy
• PL/SQL
• SOAPUI
• IWS Service
• Scripting
• Jenkins
• WebLogic
• VM
• Bundles
• Batch Jobs
• Integration troubleshooting

Required Qualifications

• 6-8+ years of experience in Oracle Utilities CC&B / Customer Care & Billing.
• Strong functional knowledge of Oracle Utilities CC&B.
• Hands-on experience with CC&B configuration, troubleshooting, and testing.
• Strong understanding of utility billing and customer care business processes.
• Experience working with functional and technical teams.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience preparing functional/technical documentation and business process flows.

Preferred Qualifications

• Experience with Oracle CC&B v2.7.0.3.
• Experience with Oracle CC&B v25.4.
• Utility industry experience, particularly gas and/or electric utilities.
• Experience with third-party utility integrations.
• Strong understanding of CC&B configuration and implementation.