Job Summary (List Format) for OFS Onsite Architect Coordinator:
- Serve as the primary onsite liaison between Pike business stakeholders, field operations, IT teams, and offshore delivery team
- Lead requirements clarification and facilitate discovery workshops
- Translate business needs into functional and technical specifications
- Coordinate with offshore development and integration teams
- Review and ensure solution designs meet OFS best practices
- Support sprint planning, backlog grooming, and task prioritization
- Facilitate SIT, UAT, defect triage, and production deployment activities
- Manage project risks, dependencies, assumptions, and stakeholder communications
- Validate solutions for compliance with business processes and operational objectives
- Support training, change management, hypercare, and knowledge transfer
- Provide regular status updates and reporting to leadership and project governance teams
- Work onsite at client location (Mount Airy, NA, USA) 3 days per week
Required Skills:
- 8+ years of Oracle Field Service (OFS) implementation experience
- Multiple end-to-end OFS implementation/enhancement projects
- Strong knowledge of OFS Core Configuration, Capacity Management, Routing, Resource Management, Time Entry Processes, Mobility, Plugins, and OFS APIs
- Experience with business stakeholders and executive leadership
- Excellent workshop facilitation and documentation skills
- Experience with onsite/offshore delivery models
- Knowledge of OIC, B2B Service, and enterprise integrations preferred
Mandatory Skill:
- Oracle Field Service Cloud (CX - OFSC)