About The AES Group The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, engineering, and other emerging technologies.
Job Summary We are seeking an experienced Oracle Integration Cloud (OIC) Engineer / Lead with strong hands-on experience in Oracle EBS Advanced Collections (IEX), Telephony/CTI integration, and Oracle EBS integrations.The ideal candidate must have experience implementing Telephony/CTI functionality within Oracle EBS, including Advanced Collections, Collector Workbench, click-to-dial, call logging, and account/collector number assignments.
Key Responsibilities
Design, develop, and support integrations using Oracle Integration Cloud (OIC).
Implement and support Oracle EBS Advanced Collections (IEX) Telephony/CTI integrations.
Configure and troubleshoot collector calling, click-to-dial, call logging, and Collector Workbench functionality.
Integrate Oracle EBS with telephony platforms, external applications, and enterprise systems.
Develop integrations using REST/SOAP APIs, XML, JSON, XSLT, FTP/SFTP, and related technologies.
Support Oracle EBS interfaces, workflows, customizations, and integration enhancements.
Perform integration monitoring, troubleshooting, root-cause analysis, and performance tuning.
Work with business, application, infrastructure, and telephony teams to gather requirements and deliver integration solutions.
Support testing, deployment, migration, production support, and issue resolution.
Follow Oracle integration, security, development, and governance standards.
Required Qualifications
7+ years of Oracle integration/middleware experience.
Strong hands-on experience with Oracle Integration Cloud (OIC).
Mandatory: Hands-on experience implementing Telephony/CTI in Oracle EBS, versions 10 through R12.2.
Experience with Oracle Advanced Collections (IEX) and Accounts Receivable (AR).
Experience collecting and logging customer interactions within Advanced Collections.
Experience configuring integration profiles for Telephony/CTI setup.
Experience with assignment of telephone numbers to individual accounts/collections.
Hands-on experience with Collector Workbench and click-to-dial functionality.
Experience integrating Oracle EBS with external applications and telephony platforms.
Strong knowledge of REST APIs, SOAP Web Services, XML, XSLT, JSON, FTP/SFTP.
Experience working with Oracle EBS R12 environments.
Strong troubleshooting, integration monitoring, and performance optimization skills.
Preferred Qualifications
Experience with Oracle SOA Suite and OCI.
Experience with Contact Center / Telephony / CTI platforms.
Experience in integration architecture and solution design.
Knowledge of Oracle security and access management.
Experience leading enterprise integration initiatives.
Numbers & Facts
Location
Dayton, OH (Remote)
Skills
Accounts Receivableunmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Business Operationsunmatched
Business Solutionsunmatched
Call Center Telephonyunmatched
Cloud Computingunmatched
Computer Telephony Integration (CTI)unmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Emerging Technologyunmatched
Engineering Consultingunmatched
FTP (File Transfer Protocol)unmatched
Fortune 500 Customersunmatched
Identify Issuesunmatched
JSONunmatched
Leadershipunmatched
Microsoft Access Databaseunmatched
Middlewareunmatched
Oracleunmatched
Oracle Databaseunmatched
Oracle SOA Suiteunmatched
Performance Analysisunmatched
Performance Tuning/Optimizationunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
REST (Representational State Transfer)unmatched
Requirements Managementunmatched
Root Cause Analysisunmatched
SOAP (Simple Object Access Protocol)unmatched
Secure/SSH File Transfer Protocol (SFTP)unmatched
Software Engineeringunmatched
Telephonyunmatched
Web Servicesunmatched
XML (EXtensible Markup Language)unmatched
XSLT (Extensible Stylesheet Language Translation)unmatched
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