Lead end-to-end support across the Oracle R2R landscape, including General Ledger (GL) , Cash Management , Fixed Assets , Lease Management , and Projects (Costing & Billing) .
Oversee the EPM ecosystem , specifically ARCS, FCCS, EDMCS , and Narrative Reporting , ensuring alignment between financial data and corporate reporting.
Serve as the primary functional escalation point for critical (P1/P2) period-close issues and accounting discrepancies.
Drive rigorous Root Cause Analysis (RCA) to eliminate recurring issues and enhance system reliability.
Monitor and optimize critical integrations and batch jobs (FBDI/APIs/OIC), overseeing error handling and automated reprocessing protocols.
Orchestrate Oracle Quarterly Update readiness, including comprehensive impact assessments and cross-functional regression testing.
Manage L2/L3 functional resource allocation, ensuring adherence to ITIL-based incident, problem, and change management standards.
Establish and maintain high-fidelity Runbooks, SOPs, and Knowledge Articles .
Deliver executive-level operational reporting, focusing on SLA compliance, backlog health, and trend analysis of recurring issues.
Experience: 8+ years of Oracle Financials expertise with a specialized focus on R2R accounting flows and Subledger Accounting (SLA).
Leadership: Proven track record leading Oracle Cloud Operate (AMS) teams in high-pressure, global environments.
EPM Proficiency: Hands-on experience managing Oracle ARCS and FCCS within a production support framework.
Systems Integration: Technical literacy in OIC, FBDI, and API-driven interfaces for financial data.
Advanced proficiency in OTBI and BI Publisher for financial reporting validation.
Experience with ServiceNow or Jira in an ITIL-aligned service model.
Expertise in close reporting reconciliation and financial data governance.
Achievement of a stabilized R2R support environment with a measurable reduction in recurring close blockers.
Formalization of structured governance protocols and a refined operational reporting cadence.
Modernization and validation of the R2R technical runbook library.