We Are:
Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (https://www.accenture.com/us-en/services/oracle-index.)
You Are:
Accenture seeking a skilled Oracle Service Order Management (SOM) and Field Activity (FA) Designer to join our enterprise technology team. This role is central to the design, configuration, and optimization of field service and work order processes within the Oracle Customer Cloud Service (CCS) / CC&B platform.
You will be responsible for translating complex utility field operations requirements into robust, scalable Oracle SOM/FA functional designs; ensuring seamless coordination between customer service, field operations, metering, and back-office systems across our US service territories.
The Work:
Design & Configuration
Lead the functional design and configuration of Oracle CCS Service Order Management (SOM) and Field Activity (FA) modules, including activity types, service order types, dispatch groups, scheduling parameters, and completion rules.
Design end-to-end field activity workflows covering service connects/disconnects, meter installations and exchanges, premise inspections, on-demand reads, remote disconnect/reconnect, and emergency field response.
Configure Field Activity Remarketing rules, activity completion processing, and downstream triggers to billing, metering, and market transaction processes.
Design and document Service Order lifecycle flows - creation, dispatch, execution, completion, and exception handling; aligned with US utility field operations models.
Define premise, service point, meter, and device configuration standards within Oracle CCS to support accurate FA execution and data capture.
Integration & Interoperability
Collaborate with integration architects to design data flows between Oracle CCS SOM/FA and external systems including FFS, WACS, GIS, OMS, AMI Head-End Systems (HES), and third-party field dispatch platforms.
Support the design of real-time and batch interfaces for field activity dispatch, status updates, and completion data exchange.
Participate in the design of Oracle Integration Cloud (OIC) or equivalent middleware flows supporting SOM/FA transactions.
Requirements & Documentation
Facilitate business requirements workshops with Field Operations, Customer Service, Metering, and Engineering stakeholders to capture and validate SOM/FA business processes.
Produce high-quality functional design documents (FDDs), configuration workbooks, process flow diagrams, and data mapping specifications.
Conduct fit/gap analysis between Oracle CCS SOM/FA standard functionality and utility-specific business requirements; propose and document solutions.
Compliance & Standards
Ensure SOM/FA designs comply with applicable US utility regulatory requirements, including state PUC service connection/disconnection rules, safety standards, and customer protection regulations.
Align field activity processes with OSHA, DOT, and utility-specific safety and operational standards.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.