The Oral Surgery Scheduling Coordinator is responsible for scheduling all patients requiring appointments in any of the office locations. The Scheduler frequently interacts with physician offices and patients, therefore must act in a courteous and professional manner at all times.
JOB DUTIES AND RESPONSIBILITIES:
Schedules all patients requiring testing according to the guidelines of the department or as instructed by the Clinical Coordinator or Department Manager.
Captures all of the necessary information to pre-register patients. Clearly instructs patients where to report when they arrive for testing and what to bring. Accurately completes the scheduling process.
Collects and verifies all demographic, insurance and medical information from the patient and/or patient’s family. Enter all information into the computer and make updates or changes as necessary. Prepare required material for distribution to the appropriate departments.
Communicates any scheduling problems to the Clinical Coordinator or Manager of Department. Prints and distributes the schedules as needed.
Assist with monitoring and maintaining inventory supplies for department. Keeps updated and shares information with coworkers related to the department.
Complies with the established chain of command for reporting work related problems.
Demonstrates/models the core values and customer service behaviors in interactions with all customers (internal and external).
Maintain a working knowledge of the departments “downtime” procedures.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Other related duties as assigned.
PHYSICIAL AND SENSORY REQUIREMENTS:
Sitting for up to 8 hours per day, up to 4 hours at a time. Frequent use of the hands/fingers for data entry. Hearing and speaking as it relates to normal conversation. Seeing as it relates to general vision.
EDUCATION:
High School Graduate or the equivalent
TRAINING AND EXPERIENCE:
Experience in the Dental or Medical field is preferred. Customer service skills & the ability to multitask is required. Medical Terminology and typing or data entry skills preferred. Familiar with working in Microsoft Word, Access and Excel.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
Areas of exceptional medical expertise include:
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.