Order and Client Management Specialist I

Are you detail-oriented, customer-focused, and energized by a fast-paced environment? We're looking for a full-time Order and Client Management Specialist I to join our team and play a key role in delivering an exceptional customer experience while keeping our order processing and client relationships running smoothly.

In this role, you'll support a diverse global customer and supplier base, manage day-to-day order processing across multiple systems, and build foundational knowledge of our products, systems, and processes — all under general supervision with room to grow. 

Location: Candidates based in the UK or the US East Coast are strongly preferred, to provide optimal coverage for our East Coast and European customers.

What You'll Do

• Support customers and suppliers — serve as a go-to contact for a diverse global customer and supplier base via phone and email, providing accurate, timely answers on orders, shipments, availability, and pricing
• Process and manage orders — validate and process customer POs, manage work queues across Zendesk, NetSuite, and other systems, and keep order and pricing data accurate and up to date
• Troubleshoot and resolve issues — resolve failed orders, pricing discrepancies, and supplier exceptions, sourcing alternatives and communicating proactively with customers to minimize disruption
• Coordinate documentation — gather QC data, safety data sheets, certificates of analysis, and other customer-requested documents from suppliers
• Drive improvement — contribute to cross-functional projects and process improvements that enhance the customer experience