Order & Billing Specialist- APEA

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

Were always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where youd thrive, read on to learn more.

Ascend Learnings Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands - ATI, APEA, and NursingCE - offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students comprehension based on nearly two decades of data - including more than 12 million proctored assessments - that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes.

WHAT YOULL DO

As an Order & Billing Specialist, you will be responsible for B2B client management and sales support. This role is also responsible for increasing sales efficiency and effectiveness, improving business processes and deal consistency, and standardizing terms of deals while enforcing minimum contracting standards. In addition, this individual works directly with our billing department to process sales orders and returns and will include answering client calls and emails, along with identifying and proactively solving issues as needed to ensure client satisfaction and billing accuracy. This position processes orders specific to APEA. Timely response to customer inquiries is expected and may include handling any inquiries that may help facilitate prompt payments from customers and/or support customer returns.

WHERE YOU'LL WORK

This position may work a hybrid schedule from our Leawood, KS office or remote option will be equally considered within the United States.

HOW YOU'LL SPEND YOUR TIME

• Cultivate internal relationships with all levels of the sales organization.
• Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel.
• Serve as the trusted adviser to Sales on specified Orders / Quote related matters.
• Work as a key primary liaison between multiple groups, such as sales, technical development staff, contracts administration, finance and OBS team members.
• Answers questions regarding products, pricing, and proof of delivery.
• Works with the appropriate internal department to support accurate processing of invoices, quotes, returns, and credit card payments when necessary.
• Collaborate with sales / contract administration / finance to identify acceptable solutions, resolve complex contract issues, and develop solutions in compliance with business practices and policies.
• Works with the shipping department to expedite or ensure timely delivery of scheduled shipments.
• Contact with internal and external clients by phone, as needed.
• Communicates pertinent customer concerns or issues to Sales Personnel.
• Works with our Enterprise Apps team to design and test both user interface and user experience (UX/UI) for new products and processes.
• Set up and maintain products and pricing for new and existing clients.
• Input daily activities and orders tracking documents including but not limited to client billings, queuing orders etc.
• Overtime during high seasonal volume may be required.

WHAT YOU'LL NEED

• High school diploma or GED required. Bachelor's degree or equivalent preferred.
• Minimum 2 years of experience in account management, a Deal Desk function sales team, customer service, or sales support.
• Experience using CRM type applications preferred.
• Experience with Great Plains, Tableau and Microsoft office proficiency preferred.
• Experience with reporting creation and analysis
• Self-motivated, critical thinker with prior experience collaborating across Sales, Legal, and Finance
• Technical aptitude
• Proficient in Microsoft Office applications - Word, Outlook, CRM, Excel, PowerPoint
• Collaborative participation in identifying and suggesting possible resolution in system gaps and processes to better streamline efficient workflow
• Positive team player and effective communicator with all levels of management and cross-functional organizations
• Proven organizational skills and time management skills
• Strong attention to detail
• Strong verbal and written communication skills

HIRING RANGE

The current full-time annualized hiring range for this role is $38,500.00-$55,000.00. In accordance with applicable state laws, we are providing the expected salary range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors, and does not include discretionary bonus or sales incentives, if applicable. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

BENEFITS

• Health, dental, and vision insurance
• Company paid Life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other employee wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.