Order Coordinator/ Client Services

A small manufacturing and distribution company that provides products to the hospitality and confection industries is looking for an individual oversee and coordinate all incoming orders. Providing exceptional products/services to our customers is the secret to our success. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. As we continue to grow, we are seeking a detail-oriented and organized individual to join our team as an Order Coordinator.

Position Overview:

As an Order Coordinator, you will play a crucial role in ensuring the smooth and efficient processing of customer orders. You will be responsible for managing orders from receipt to fulfillment, working closely with various departments to coordinate order processing and delivery. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Receive and review customer orders, ensuring accuracy and completeness.
• Coordinate order processing and fulfillment with internal departments, including sales, production, shipping, and logistics.
• Communicate with customers regarding order status, shipping updates, and any issues or delays.
• Maintain accurate records of all orders, including order details, shipping information, and customer communications.
• Monitor inventory levels and coordinate with the inventory team to ensure product availability for timely order fulfillment.
• Assist in resolving order-related issues or discrepancies in a timely and efficient manner.
• Generate and distribute order-related reports and documentation as needed.
• Provide support to the sales team by assisting with order inquiries and providing order-related information as needed.
• Collaborate with cross-functional teams to identify opportunities for process improvement and efficiency in order management.

Qualifications:

• High school diploma or equivalent; additional education or training in business administration or related field is a plus.
• Previous experience in order processing, customer service, or related field preferred but not required.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Desire to provide exceptional service.
• Ability to prioritize tasks and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Experience with order management systems or ERP software is a plus.
• Ability to work effectively both independently and as part of a team.