We are currently recruiting for an Order Entry / Account Management Specialist for a well-established local manufacturing company. This position is ideal for someone who is highly organized, detail-oriented, and comfortable working directly with customers while coordinating with internal manufacturing, sales, and production teams.
The Order Entry / Account Management Specialist will be responsible for accurately processing customer orders, maintaining customer accounts, providing order updates, and ensuring customers receive timely and professional service throughout the order process.
Responsibilities
Enter and process customer orders accurately and efficiently.
Review purchase orders for pricing, quantities, specifications, and delivery requirements.
Serve as a primary point of contact for assigned customer accounts.
Build and maintain strong, long-term relationships with new and existing customers.
Provide customers with pricing, lead times, order status, shipping information, and other updates.
Respond to customer questions and resolve order-related issues in a timely and professional manner.
Coordinate with production, purchasing, shipping, sales, and other internal departments to ensure customer requirements are met.
Monitor open orders and follow up on production and delivery timelines.
Maintain accurate customer, order, and account information within the company's ERP/CRM system.
Prepare quotes and assist with pricing requests as needed.
Communicate changes in schedules, pricing, availability, or delivery dates to customers.
Assist with customer documentation, reports, and general administrative responsibilities.
Develop a strong understanding of the company's products and manufacturing capabilities.
Provide exceptional customer service throughout the entire order process.
Qualifications
Previous experience in order entry, account management, customer service, inside sales, or administrative support preferred.
Manufacturing or industrial experience is a plus.
Strong computer and data-entry skills.
Experience working with ERP, CRM, or order management systems preferred.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to manage multiple customer accounts and priorities simultaneously.
Strong organizational and problem-solving skills.
Ability to work effectively with customers and internal departments.