Order Entry Clerk

**This role is not open for submissions from outside staffing agencies**

Order Entry Clerk

What Brought You Here

• Pay-$16.00-$18.00 an hour
• Day shift hours- Monday - Friday 8:00am-5:00pm
• Benefits starting DAY ONE!
• Bonus-Eligible Monthly Incentive
• Located at- Phoenix, AZ

Who You Are:

A order/data entry clerk who is proactive, thorough, trustworthy and accountable with a high standard for excellence. You have excellent prior data entry and parts entry experience. Provides order/data entry support to the organization of orders received by telephone, fax, or central workflow systems. Obtain, analyze, verify the accuracy, and input order data in a timely manner. Initiates and/or implements corrective action on orders as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

What You Will Be Doing:

• Provides order/data entry for the branch operations.
• Processes and verifies the input accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new order and change requests and communicates changes to the appropriate teams.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the customer service team to make sure that the requested order(s) meet the customer's expectations.
• Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Attends regular customer service departmental meetings and trainings.
• Support/participate in the organization's continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group functions as assigned by management.
• Works in conjunction with project managers/coordinators and customer service representative.
• Able to work independently and makes decisions with little department direction.
• Modify quote status once order has been placed in ERP system to ensure visibility and uniformity in Sales CRM.
• Adheres to departmental key performance indicators.
• Maintains appropriate working relationships with internal and external
• Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assigned to the appropriate order.

Skills You Bring:

• 0-2 years of data/order entry experience and High School Diploma required or equivalent required.
• Related glass and aluminum work experience preferred.
• Must be efficient, accurate, and organized.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check.