Order Entry Coordinator

Provisur Technology

Mokena, Illinois

JOB DETAILS
SKILLS
Billing, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM) Systems, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Grinding, High School Diploma, Identify Issues, Inventory Management, Manufacturing, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Partner Sales, Peoplesoft, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Sales Support, Salesforce.com, Shipping/Receiving, Track Customer Issues, Writing Skills
LOCATION
Mokena, Illinois
POSTED
Today

Description

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

The Order Entry Coordinator provides support for aftermarket parts inquiries by processing orders, quotes, returns, and customer requests. They maintain accurate customer records, coordinate pricing and shipping details with internal teams, and assist with inventory, shipment updates, and customer ordering portals.

What You’ll do:
  • Receive and process customer quotes, orders, and exchanges.
  • Identify and resolve order and shipping errors and customer returns.
  • Track orders and update customers as necessary.
  • Expedite the flow of customer orders with inventory control and shipping.
  • Proactively identify and offer other aftermarket parts to customers specific to their needs.
  • Maintain customer ordering portals and related contact information.
  • Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
  • Maintain customer asset and contact database in ERP and CRM systems. 
  • Prepare commercial credit memos on returns to resolve billing issues.
Who You Are:
  • A creative thinker who enjoys solving problems and implementing solutions
  • A lifelong learner with a passion for continuous improvement
What You’ll Need:
  • High school diploma or equivalent; Associates Degree in Business preferred.
  • Two years of experience in a related field working with customers and/or order fulfillment.
  • One year of experience in Original Equipment Manufacturing (OEM) part sales support.
  • Two years of experience in People Soft System or comparable Order Management system.
  • Experience in CRM systems. Salesforce experience preferred.
  • Proficient in MS Office, Windows, Outlook, and intermediate Excel
  • Strong verbal and written communication skills
  • Tactful and professional customer service approach
  • Basic math proficiency
  • Familiarity with PeopleSoft order management preferred

What You’ll Enjoy:

  • Healthy work/life balance on a team that collaborates well and truly enjoys working together
  • Environment where we promote from within, cross-train and provide ongoing skill development
  • Robust benefits package including great health insurance, holiday pay, and employee referral bonuses!
  • Retirement savings (401k) opportunities
  • A hybrid work policy and ample paid time off (PTO)
  • Continuing education assistance
  • A company dedicated to the local community that gives back through charitable contribution 
Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.
$28.00 - $32.00 per hour

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.

About the Company

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Provisur Technology

To our customers, Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to locations around the world.  To our employees, we’re a place to grow, try new ideas and see those ideas flourish into remarkable products, workflows, and approaches. When both tracks converge, the result is an environment of respect, creativity, and teamwork that continues to lead and improve our industry.

With offices in the Americas, Europe, and Asia Pacific, our workforce is a diverse mix of talent from the around the globe.  We operate with a spirit of autonomy and a focus on bringing new challenges and perspectives to our work and teammates every day.

Our leaders are passionate about the growth we’ve achieved, and the innovation yet to come.  They recognize the importance of constant feedback, and welcome suggestions for improvement with enthusiasm. From our engaged ownership team to our production line - we are changing the way the world eats.

At Provisur, we're constantly looking for ways to push boundaries, improve efficiencies, reduce costs, and create sustainable solutions.  Our commitment to our customers, colleagues, and the environment sets us apart from our competition. At Provisur, there are always new challenges on the horizon which support our emphasis on innovation.  We are a team of expert problem-solvers and idea-generators. If you’re ready to join a growing organization, accomplish your goals, and help us bring new products to market, we’re ready to connect you to your ideal opportunity.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Consumer Packaged Goods Manufacturing
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Transportation Allowance, Vehicle Allowance, Work From Home, Game Rooms, Life Insurance
FOUNDED
2009
WEBSITE
http://www.provisur.com/