Order Entry/Customer Service Representative

Order Entry / Customer Service RepresentativePosition Summary We are seeking a highly organized, detail-oriented, and motivated Order Entry / Customer Service Representative to join our team. The ideal candidate is a multitasker who thrives in a fast-paced environment, works well with others, and takes initiative to ensure exceptional service for both customers and internal teams.Key ResponsibilitiesAccurately enter customer orders into the system in a timely manner.Review orders for completeness and communicate any discrepancies or missing information.Provide outstanding customer service through phone, email, and other communication channels.Respond to customer inquiries regarding orders, pricing, products, shipping, and delivery schedules.Coordinate with internal departments to ensure accurate order processing and customer satisfaction.Maintain customer records and update account information as needed.Prioritize multiple tasks while meeting deadlines and maintaining accuracy.Assist with problem-solving and issue resolution for customers and team members.Support additional administrative and customer service duties as assigned.QualificationsStrong organizational and multitasking skills.Excellent attention to detail and accuracy.Ability to work efficiently in a fast-paced environment.Strong communication and interpersonal skills.Positive attitude and team-player mentality.Self-motivated "go-getter" with the ability to work independently when needed.Proficient with computers and data entry.Customer service experience preferred.Order entry or administrative experience preferred.Desired TraitsOrganized and dependableFast learnerTeam playerGo-getter attitudeStrong work ethicProblem solverAdaptable and flexibleProfessional and customer-focusedSuccess in this role requires accuracy, a sense of urgency, excellent customer service skills, and the ability to manage multiple priorities while supporting a collaborative team environment.