About Us:
NGP (New Gen Products) was established in 2009 and is headquartered in Irving, Texas. Founded on the idea that new technologies should be integrated into the marketplace quickly when they can improve productivity, we partner with leading manufacturers who invest in R&D to bring the latest 'New Generation' products to market.
Visit our Website: newgenproducts.com
Job Description:
Duties
- Process customer orders: Receive, review, and accurately enter customer purchase orders into the company's ERP or order management system via various channels, including phone, email, and online platforms.
- Verify order details: Cross-reference new and existing data to verify the accuracy of orders, ensuring all information such as pricing, product codes, and quantities are correct before processing.
- Coordinate with internal teams: Work closely with the sales, shipping, accounting, and warehouse departments to confirm inventory availability, clarify order details, and resolve any discrepancies or issues.
- Provide customer service support: Respond to customer and sales team inquiries regarding order status, shipping dates, and product availability in a timely and professional manner.
- Maintain data integrity: Update and maintain customer records, sales data, and other relevant information in the database with precision and confidentiality.
- Handle administrative tasks: Prepare and generate invoices, shipping documents, and reports related to order processing and status.
- Troubleshoot and resolve issues: Address any problems that arise with orders, including changes, cancellations, or delivery delays, and escalate complex issues when necessary.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Ability to communicate effectively in English; Spanish is helpful as well.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Qualifications
- • High school diploma or equivalent required.
• Proven experience in data entry, order processing, or administrative support role is strongly preferred.
• Exceptional attention to detail and a commitment to accuracy.
• Strong computer proficiency, including excellent typing and 10-key skills.
• Familiarity with order management software, CRM systems (e.g., Epicor, NetSuite, SAP), and Microsoft Office Suite (especially Excel and Outlook).
• Excellent communication skills, both written and verbal, for interacting with customers and colleagues.
• Effective organizational and time-management skills with the ability to prioritize and multitask in a fast-paced, high-volume environment.
• Strong problem-solving abilities and the capacity to work independently.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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New Gen Products is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.
Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.
The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.