Adobe Acrobat, Analysis Skills, Communication Skills, Customer Service Operations, Customer Support/Service, Data Entry, Detail Oriented, Distribution Services, Documentation, Electronic Data Interchange (EDI), File Maintenance, High School Diploma, IBM AS-400 Server, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Word, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Purchase Orders, Quality Assurance, Time Management, Writing Skills, XML (EXtensible Markup Language)
Customer Care Representative.
Location: Buford, GA.
Schedule: Monday–Friday | 8:00 AM – 5:00 PM.
Pay: 20.00 – $21 per hour.
Job Summary:
We are hiring a Customer Care Representative to support order entry and customer care operations at a busy distribution center in Buford, GA. This role is ideal for someone who is detail-oriented, organized, and comfortable working with multiple order formats and internal systems. You will play a key role in ensuring purchase orders are accurate, complete, and released on time.
Responsibilities:
- Enter and process commercial purchase orders.
- Review, proof, and verify orders for accuracy.
- Process orders received via XML, EDI, SIF, and PDF formats.
- Navigate AS400 and other internal systems.
- Coordinate with internal teams to ensure specialty and key accounts are entered correctly.
- Perform final quality assurance checks prior to releasing orders into production.
- Revise or cancel purchase orders prior to release as needed.
- Communicate with internal review teams regarding order holds, approvals, or deposits.
- File and maintain documentation according to established procedures.
- Complete ongoing training and perform additional duties as assigned.
Qualifications:
- High school diploma or GED (or equivalent experience).
- Previous data entry, order processing, or customer care experience preferred.
- Strong attention to detail and accuracy.
- Clear written and verbal communication skills.
- Basic math skills, including percentages and calculations.
- Ability to analyze information and resolve issues.
- Proficiency in Microsoft Office (Excel, Word).