Order Entry Representative

A well-established manufacturer of residential lighting is seeking an Order Entry Representative to join the team. This is a collaborative role with a strong focus on customer satisfaction and operational accuracy. The Order Entry Representative is responsible for collaborating with internal teams to ensure accurate and timely processing of customer orders, managing a high volume of sales documents, completing post-sale administrative tasks, and resolving routine customer service issues.

Salary: $24/hr
Location: Houston, TX
Type of Position: Temp-to-Hire

Responsibilities:

• Manage a high volume of sales documents accurately and efficiently throughout the shift.
• Review new orders and process web orders daily with accuracy.
• Process and manage returns accurately and efficiently.
• Schedule and contact customers for LTL pick-ups, ensuring timely communication.
• Contact customers via phone and email as needed, including supporting the Customer Service team.
• Handle and resolve routine customer issues; escalate complex matters to leadership as appropriate.
• Actively participate in training involving products, systems, and design.
• Work effectively with others in a team environment to accomplish organizational goals and identify and resolve problems.
• Exhibit professionalism with customers, team members, and all levels of leadership.

Requirements:

• Minimum of 2 years’ experience in order entry in a similar role
• Strong aptitude for navigating CRM and Order Management systems
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry is a plus
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Exceptional organizational and time management skills, with a strong attention to detail
• Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings
• An equivalent combination of education and experience will be considered for this role

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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