Order Entry Specialist

Johnson Service Group

Mount Pleasant, PA

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JOB DETAILS

SKILLS

Best Practices, Communication Skills, Contract Close-Out, Contract Processing, Contract Review, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Detail Oriented, Documentation, Establish Priorities, Health Plan, Maintain Compliance, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Support, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Coordination, Reconciliation, Resource Utilization, Risk Management, Service Delivery, Team Player, Time Management, Writing Skills

LOCATION

Mount Pleasant, PA

POSTED

1 day ago

Job Title: Order Entry Specialist
Location: Mount Pleasant, PA (100% Onsite)
Duration: Contract with potential extensions and/or conversion to full time (dependent on business needs and performance)

Position Overview

Johnson Service Group (JSG) is seeking a detail-oriented Order Entry Specialist to support a global industrial leader in Mount Pleasant, PA. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional service throughout the order lifecycle.

In this role, you will serve as the primary point of coordination for customer orders, ensuring accurate order processing, contract compliance, and seamless communication between internal teams and customers. The ideal candidate is highly organized, proactive, and committed to providing an outstanding customer experience.

Key Responsibilities

Review customer contracts to ensure compliance with agreed-upon terms, conditions, and requirements.
Process customer orders accurately while monitoring order status from entry through fulfillment.
Coordinate communication between customers and internal departments to resolve issues, meet delivery schedules, and maintain high levels of customer satisfaction.
Represent the order management team during internal meetings and collaborate across functions to support successful order execution.
Ensure all orders comply with company policies, procedures, and execution best practices.
Monitor order progress, financial performance, and resource utilization to ensure timely completion.
Identify and mitigate potential risks while proactively pursuing opportunities to improve order execution.
Capture and communicate lessons learned throughout the order lifecycle to support continuous process improvement.
Facilitate order acceptance, contract close-out activities, and documentation.
Monitor customer payments and assist in resolving collection or billing discrepancies.

Qualifications

Bachelor's degree with 23 years of experience in order management, commercial operations, project coordination, or a related field; or
Associate's degree with 5+ years of relevant professional experience.
Previous experience in an industrial, manufacturing, or technical environment is preferred.
Strong organizational and time management skills with the ability to prioritize multiple responsibilities in a deadline-driven environment.
Excellent verbal and written communication skills with a customer-first mindset.
Proven ability to work collaboratively as part of a cross-functional team.
Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
Experience with SAP or another ERP system is preferred.

Why Apply?

Opportunity to join a respected global organization.
Gain valuable experience supporting commercial operations and customer order management.
Collaborative team environment with the potential for contract extension based on performance and business needs.
Medical benefits available after 30 days of employment

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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About the Company

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1984

WEBSITE

https://www.jsginc.com/

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