Order Fulfillment Associate

Job Description

With minimal supervision, provide support in daily operations by ensuring timely order processing and fulfillment. Utilize knowledge of order management processes to support customers, sales teams, and internal departments while helping improve business workflows. Contribute to efficient and accurate order fulfillment to ensure smooth operations and on-time delivery.

Key Responsibilities

• Serve as the primary point of contact for issues raised by customers and the Sales Team.
• Identify appropriate resources to resolve customer concerns, either addressing issues directly or coordinating with internal teams to ensure a high level of customer satisfaction.
• Run daily sales reports and notify accounts of upcoming product styles.
• Prepare invoices, track account activity, and maintain customer documentation and records.
• Partner with Customer Maintenance to open new accounts and update existing accounts.
• Receive and process customer orders for materials and merchandise.
• Utilize order tracking and CRM systems to:
  • Process customer orders
  • Record pricing
  • Track delivery dates
  • Monitor inventory status
  • Maintain accurate customer and transaction data
• Confirm order details, pricing, shipping dates, and shipping status.
• Communicate backorders, product availability, and delivery delays to customers.
• Prepare and process order documentation received from both customers and the Sales Team.
• Provide pricing quotations and verify the accuracy of pricing and quantities.
• Distribute order documentation to appropriate internal departments.
• Coordinate with internal teams regarding order status, shipping schedules, inventory availability, and backorders.
• Support order fulfillment by managing order updates, monitoring inventory, and tracking incoming shipments.
• Coordinate product delivery commitments with internal departments.
• Process chargebacks, credit memos, debit memos, returns, and other order adjustments.
• Manage consignment accounts, including opening and closing accounts, processing orders, and maintaining consignment inventory records.

Qualifications

• 1–2 years of experience in customer service, order processing, customer support, or administrative support.
• Proficiency with Microsoft Windows, including Microsoft Office applications such as Word and Excel.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively with customers and cross-functional teams.
• Demonstrated problem-solving and troubleshooting abilities.
• Ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining accuracy and productivity.