Job Description
Order Fulfillment Specialist I
Indianapolis, IN - Hybrid
18 Months
Hybrid Schedule - Remote - Mon & Fri, On-Site - Tues, Wed & Thurs: After Training
Hours: 9am - 6pm EST (Can be subject to change for business need)
Training Schedule: 8am-5pm EST
Job Overview
The Order Fulfillment Specialist is responsible for ensuring a successful order-to-delivery experience. This role involves managing customer inquiries via phone and email, troubleshooting issues related to products, pricing, invoicing, and logistics, and identifying areas for process improvement to enhance service delivery.
Key Responsibilities
Job Classifications
Category: Business Support
Occupational Class: 43-4051 - Customer Service Representatives
Grade Framework: BU3, BU4, BU5
EEO Code: OC - Office and Clerical
Indianapolis, IN - Hybrid
18 Months
Hybrid Schedule - Remote - Mon & Fri, On-Site - Tues, Wed & Thurs: After Training
Hours: 9am - 6pm EST (Can be subject to change for business need)
Training Schedule: 8am-5pm EST
Job Overview
The Order Fulfillment Specialist is responsible for ensuring a successful order-to-delivery experience. This role involves managing customer inquiries via phone and email, troubleshooting issues related to products, pricing, invoicing, and logistics, and identifying areas for process improvement to enhance service delivery.
Key Responsibilities
- Respond to customer inquiries from inception to delivery, proactively rectifying potential concerns.
- Manage order replacement, return, credit, debit, and order change actions according to procedural guidelines.
- Provide specialized support and subject matter expertise to track, analyze, and report on specific customer functions.
- Coordinate communications for the implementation of product promotions, process changes, and marketing programs.
- Act as a key resource for internal and external stakeholders, recommending process changes to improve satisfaction.
- Monitor customer and product trends to proactively resolve issues and negotiate solutions with internal groups.
- Maintain and continuously improve the quality system to achieve organizational quality objectives.
- Execute special projects as assigned by management.
- Associate's Degree with at least 1 year of customer service experience, or more than 3 years of previous customer service experience.
- Proficiency in SAP and Salesforce systems preferred.
- Excellent verbal and written communication skills.
Job Classifications
Category: Business Support
Occupational Class: 43-4051 - Customer Service Representatives
Grade Framework: BU3, BU4, BU5
EEO Code: OC - Office and Clerical
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Staffing/Employment Agencies |
| Salary | $24–$26 Per Hour |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2002 |
| Website | http://www.talentburst.com/ |
About Company
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!
Skills
- Analysis Skillsunmatched
- Billingunmatched
- Business Supportunmatched
- Change Requests/Ordersunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Contract Managementunmatched
- Customer Support/Serviceunmatched
- Identify Issuesunmatched
- Logisticsunmatched
- Negotiation Skillsunmatched
- Order Managementunmatched
- Order/Customer Fulfillmentunmatched
- Outbound Marketingunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Product Pricingunmatched
- Promotional Programsunmatched
- Quality Managementunmatched
- SAPunmatched
- Salesforce.comunmatched
- Service Deliveryunmatched
- Writing Skillsunmatched
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