Order Fulfillment Specialist

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Job Description

Order Fulfillment Specialist

Req Id: 12669

Job Location: Nashville

Posting Start Date: 7/31/26

Work Environment: Hybrid

Job Description:

Job Purpose

The Order Fulfilment Specialist oversees and coordinates end‑to‑end order management, customer service, and inventory activities across mills and distribution centers. This role ensures accurate order processing, efficient logistics coordination, and strong customer relationships while supporting cross‑functional teams such as supply chain, manufacturing, marketing, and account management.

In this position you will have the opportunity to:

• Develop and maintain strong relationships with customers through frequent contact and effective issue resolution.
• Prepare, enter, update, and modify sales orders with a high degree of accuracy.
• Respond to and resolve customer concerns, complaints, and inquiries related to orders, shipping, invoicing, and product information.
• Prepare and track invoices, purchase orders, rebates and other accounting/customer service forms.
• Prepare reports for business transactions.
• Collaborate with supply chain, logistics, manufacturing, and marketing teams to ensure alignment of business goals
• Perform all duties in accordance with environmental and safety rules and regulations.
• Provide high‑quality customer service through phone, email, and internal systems.
• Perform other duties as necessary.

What do I need to be successful?

Knowledge, Skills and Abilities:

• Knowledge of basic accounting and bookkeeping methods.
• Knowledge of effective phone sales techniques.
• Thorough knowledge of LP products.
• Knowledge of inventory management.
• Knowledge of shipping and transportation methods and rates.
• Excellent phone and customer service skills.
• Strong written and oral communication skills.
• Strong analytical, mathematical, and problem‑solving skills.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Familiarity with Tableau, Power BI, Salesforce and SAP preferred.
• Ability to operate a computer and supporting software.
• Ability to work independently while collaborating effectively within a team.

Experience:

• 1 - 2 years' demonstrated sales or customer service experience.
• Experience with forest products or manufacturing industry desirable.
• Or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position.

Education

• Associate degree. Bachelors' degree in Business Administration or related field preferred

Work Environment

• Hybrid role with work occurring both onsite and remote as needed.
• Must be able to collaborate with teams across multiple business functions and locations.

Information at a Glance

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WE'RE BUILDING WHAT MATTERS

At LP, innovation isn't just about building materials-it's about building up our people. We prioritize your well-being, champion community impact, and strengthen connections that make everyone's purpose feel seen, heard, and respected. We don't just offer jobs-we build careers through mentorship, training, and support. Better people make a better LP.

CAREERS

We're building CAREERS by providing resources and support to help you grow, including:

Continued education assistance

Professional development resources

Clear career pathing and leadership

advancement opportunities

CONNECTIONS

We're building CONNECTIONS by fostering a culture where everyone feels safe, seen, and respected, through:

A strong commitment to inclusion and

belonging

Recognition and rewards through our internal

appreciation programs

Support for work-life balance through flexible

schedules, generous paid leave, and a hybrid

work environment for corporate team

members

WELL-BEING

We're building WELL-BEING by prioritizing safety, health, and wellness every day with:

An award-winning safety program

Competitive health and wellness benefits

Retirement plan matching, profit sharing, and

bonus opportunities at all levels

PURPOSE

We're building PURPOSE by making a meaningful impact in the communities we serve, through:

Group volunteer opportunities

Financial support for local charities and

educational institutions

Fostering future talent through school

partnerships, career fairs, and community

engagement initiatives

Ready to be part of something bigger? Join us in building what truly matters.

ABOUT LP

We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we've developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America.

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