Position Summary
The Order Fulfillment Administrator provides sales, customer, and service support by managing
end-to-end order processing and fulfillment activities. This role serves as a key liaison between
customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and
compliant shipment of orders critical to patient therapy.
Essential Functions & Responsibilities
• Deliver a world-class customer service experience to both internal and external
customers.
• Process customer orders from order review and entry through fulfillment, including order
entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.
• Process internal order requests, including in-service, service orders, service depot
requests, evaluations, and demo orders.
• Manage evaluation and placement agreements and assist in coordinating capital
equipment sales demonstrations in partnership with Sales and Operations.
• Track demo equipment and coordinate related logistics.
• Drive the order fulfillment process by acting as a liaison between customers and internal
resources to ensure on-time delivery.
• Partner with Operations to expedite parts or materials as needed to meet customer
requirements.
• Prepare and review documentation for domestic and international shipments, such as
Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance
(COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods documentation.
• Send delivery notifications to internal and external customers, as required.
• Coordinate pick-ups and shipments with freight forwarders.
• Serve as a primary point of contact for order-related inquiries and issue resolution,
including out-of-box failures, complaints, and shipping discrepancies.
Required Skills & Competencies
• Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a
problem solver. Must have excellent attention to detail and accuracy.
• Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.
• Must be able to work independently and in a team environment.
• Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.
• Strong customer service skills with the ability to professionally interact with internal and
external customers.
• Ability to identify, handle, and appropriately escalate customer issues promptly.
• Strong data entry, written, and verbal communication skills.
• Self-starter with strong problem-solving abilities; able to work independently and as part
of a team.
• Dependable, responsible, and reliable with a positive, can-do attitude.
• Ability to remain calm and professional when interacting with upset or frustrated
customers.
• Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email,
and related tools to perform required tasks.
Education, Training, Experience
• 2–3 years of experience in sales order administration, sales support, or order fulfillment.
• 1–2+ years of export documentation preparation experience required.
• Intermediate to advanced proficiency in Microsoft Excel.
• Must obtain and maintain Dangerous Goods shipment certification for Lithium batteries.
You should be proficient in: