Order Management Analyst

Summary We are seeking a detailed oriented team player with excellent communication, analytical, and multitasking skills to assist sales representatives in managing the logistics of key sales accounts. This position reports to the Order Management Section Manager.

Job Duties

• Manage correspondence between sales team, other AOI departments, and customer regarding order logistics.
• Support for various key customer accounts by providing general logistical information, weekly tracking reports, answering customer requests, etc.
• Communicate necessary SAP revisions to the order entry team; ensure orders are entered correctly in SAP.
• Purchase order review and approval in SAP.
• Providing data and reports to management and sales teams.
• Assist the sales department with sales reporting and market trend analysis to help create and track important market KPIs.
• Monitor customer accounts for expedites, deferrals, order trends, etc.
• Pull and update information from customer portals.
• Maintain and update customer order database on a daily basis.
• Maintains customer master, part number master, and price master in SAP.

Job Requirements

• Education: Bachelors Degree in Supply Chain Management, Finance, Business Administration, or relevant field is required.
• Experience: 3-5 years minimum job experience.
• Must be proficient in the Microsoft Office Suite (Excel, Word, Outlook).
• Very detail-oriented and organized.
• Must have excellent communication skills verbally and written.
• Previous experience with ERP system a plus.
• Customer Service experience is a plus.
• Conversational Mandarin Chinese preferred.
• Ability to maintain a positive relationship with team members and customers.

Location This position will be on-site at our Headquarters based in Sugar Land, Texas. Our working hours for this position are 9am - 6pm CT, Monday through Friday.

WHY AOI? In addition to competitive salary, AOI offers:

• Flexible and competitive health (medical, dental, vision) plans offer the employee with the right options to meet individual and family needs.
• Employer matching on 401(k) deferrals.
• Generous PTO policy, with unused PTO payout at end of the year.
• Relocation package available within US.
• Immigration sponsorships (Must be currently authorized to work in the US).

We do not accept unsolicited proposals from third-party recruiters or agencies. Contacting hiring managers directly may result in disqualification of submissions.