Order Management Associate

Instrumart is a leading supplier of industrial instrumentation and process control equipment, helping customers measure, monitor, and control critical processes with confidence. We specialize in a broad range of instrumentation, including flow, level, pressure, temperature, analytical, data acquisition, and automation technologies. Backed by experienced application engineers and a wide selection of industry-leading products, Instrumart provides expert technical guidance and solutions for customers across diverse industrial markets.

Visit our website: instrumart.com

The Order Management Associate is a member of the Order Management Team and is primarily
responsible for answering incoming phone calls and distributing them to the appropriate department.

Primary Job Duties

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary

• Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact

• Review and distribute all incoming Sales emails

• Provide order tracking and shipment status updates

Essential KSA'S (Knowledge, Skills, Abilities)

• Ability and comfort working with computer applications — ample experience working in NetSuite

• Capacity to work with Instrumart’s telecommunications system, Dialpad

• Excellent attention to detail

• Fast and accurate typing skills

• Capability to work in a fast-paced environment

• Ability to communicate in a clear and helpful manner when corresponding with customers

• Skilled time manager with a strong drive toward productivity

• Active listener — giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• High levels of dependability

• Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

Preferred Skills 

• Familiarity with NetSuite or similar business management software

• Experience using a cloud-based telephone system

• Experience sharing a workload while working as part of a team

• Experience working in an open office environment

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Instrumart is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.