WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
The Order Management Associate should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.
KEY RESPONSIBILITIES:
- Generate vendor purchase orders accurately and efficiently based on client orders.
- Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
- Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
- Collaborate with project teams to address any potential delays or issues in the shipment process.
- Generate picking tickets for warehouse staff based on project timelines.
- Create logistics tickets for outbound shipments to clients.
- Pay meticulous attention to details in all stages of order processing to minimize errors.
- Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
- Prioritize tasks based on urgency and importance to meet tight deadlines.
- Efficiently manage a high volume of orders while ensuring accuracy and quality.
- Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
- Troubleshoot and resolve issues promptly to maintain smooth order flow.
- Respond promptly to client inquiries and provide updates on order status.
- Stay informed about product pricing, discounts, and promotions from vendors.
- Identify opportunities to negotiate better terms with vendors and save costs.
- Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability.
- Experience in an order management or similar role; with a firm knowledge of the supply chain process
- An understanding of the commercials involved in buying and reselling hardware
- Experience using procurement software
- Strong numeracy skills and analytical ability
- Basic to Intermediate Microsoft Excel Knowledge
- Excellent time management skills, with ability to manage workload and prioritize tasks
- Exceptional attention to detail and level of meticulousness
- Strong communication skills
- A proactive problem solver, who can think on their feet.
- Willingness to work as part of a team in a fast moving, growing global company
ESSENTIAL CRITERIA:
- Experience in an order management or similar role; with a firm knowledge of the supply chain process
- An understanding of the commercials involved in buying and reselling hardware
- Experience using procurement software
- Strong numeracy skills and analytical ability
- Basic to Intermediate Microsoft Excel Knowledge
- Excellent time management skills, with ability to manage workload and prioritize tasks
- Exceptional attention to detail and level of meticulousness
- Strong communication skills
- A proactive problem solver, who can think on their feet.
- Willingness to work as part of a team in a fast moving, growing global company
DESIRABLE CRITERIA:
- Experience of Audio Visual / Video Conferencing and networking environments
- Experience with Cisco CCW, Sage X3 and Jira a plus
- Can drive progress positively and effectively, keeping all stakeholders informed.
- Can maintain a high standard of work, even when working under pressure and handling multiple issues.