Order Management Coordinator

• Support Account Managers and customer accounts as assigned 
• Daily coordination of orders, material shipments and ASN’s, entry/processing and management of incoming customer orders through shipment, including internal expedites with supply chain, QA, Operations and Logistics to ensure accurate and timely processing of orders
• Work with customers and internal teams to communicate constraints in supply and coordinate with them to adjust orders accordingly
• Respond to customer requests related to shipping documentation and proof of delivery
• Analyze and communicate customer demand changes internally to Buyer and externally to Customer when appropriate
• Assist in investigation and resolution of customer concerns, working with Operations, Supply Chain, QA and Engineering as necessary to ensure closure, along with entering and tracking RMA’s and replacement Customer orders as necessary
• Support Finance in resolving receivables and invoicing concerns; process credits and debits as needed
• Provide follow-up support for all customer or company requests and objectives Dependent upon account, responsibilities may include instances of:
• Process, submit and follow up on customer quotations
• Contract/P.O. Review and Records Management per documented processes
• Initiate set up of customers and track to completion
• Manage customer pricing in system
• Prepare, submit and track customer drawing or specification changes, deviation requests, supplier change requests and buy authorizations
• Support the reduction of excess and obsolete inventory by investigating and compiling supporting information
• Update and maintain all applicable reports in a timely manner
• Support GFC branch(es) with contract VMI serial files (if applicable)

• Strong sense of urgency and ownership with a commitment to providing exceptional customer service when working with customers and internal teams
• Excellent verbal, written, and interpersonal communication skills
• Ability to identify and negotiate solutions aligned with company strategies and goals while gaining customer agreement
• Strong attention to detail and accuracy while meeting deadlines
• Ability to manage multiple detailed tasks with frequent interruptions
• Strong organizational and follow up skills with the ability to manage time, plan effectively, and adapt workload to shifting priorities
• Ability to identify potential and actual problems and take appropriate steps to prevent or resolve issues
• Analytical ability to gather and interpret data, evaluate relevant information, and draw accurate conclusions
• Proficient in ERP systems and Microsoft Word, Excel including VLOOKUP and pivot tables, and Outlook
• Willingness and ability to be flexible and adapt to changing job requirements
• Ability to understand and follow all established processes and procedures

• Must be able to sit and work at a computer for up to 8 hours per day

• Must have high school diploma or equivalent
• Preferred: Associates Degree or higher, or 2+ years of related experience
• Experience in the fastener, distribution, or manufacturing industries is preferred

ABOUT GENERAL FASTENERS COMPANY
Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With 15 locations in North America, General Fasteners Company continues to provide these services to numerous companies throughout the region.  
General Fasteners Company continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions.
We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.
 

READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service job, please fill out our initial mobile-friendly application. We look forward to meeting you!

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