Order Management Coordinator

The Order Management Coordinator is responsible for the day-to-day management and execution of customer orders from receipt through delivery and invoicing. This role will manage both EDI and manual orders within SAP S/4HANA, proactively resolve order exceptions, and partner cross-functionally to ensure orders are processed accurately and on time.

Client Details

Our client is a well-recognized personal care brand with a HQ in New York City.

The team are in the office 3 times per week in Midtown Manhattan.

Description

• Manage customer orders from receipt through fulfillment, delivery, and invoicing.
• Receive, review, and process EDI and manual customer purchase orders.
• Create, maintain, and manage sales orders in SAP S/4HANA Public Cloud.
• Review SAP incompletion logs and resolve issues related to pricing, customer/master data, material data, delivery dates, shipping information, and other required fields.
• Validate customer pricing, quantities, requested delivery dates, ship-to information, and other requirements against customer purchase orders.
• Manage order changes, cancellations, and customer requests.
• Monitor inventory availability and partner with Planning and Supply Chain teams to resolve shortages and supply constraints.
• Manage order exceptions, including substitutions, pricing discrepancies, delivery blocks, freshness requirements, and customer-specific requirements.
• Proactively monitor open orders and identify risks that could impact customer service, revenue, or on-time delivery.
• Identify system issues and escalate potential SAP or EDI defects.
• Participate in SAP testing, system enhancements, and process improvement initiatives as needed.

Profile

• 1-2+ years of experience in Order Management, Customer Service, Sales Operations, Customer Supply Chain, or Logistics.
• Hands-on SAP S/4HANA experience is required.
• Experience managing EDI and manual customer orders preferred.
• Working knowledge of EDI transactions is a plus.
• Strong attention to detail and ability to identify and resolve order discrepancies.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple customers, orders, and priorities simultaneously.
• Strong written and verbal communication skills.
• Proficiency in Excel and Microsoft Office.
• Experience with retailers, 3PLs, or consumer products companies preferred.
• Beauty, retail, or CPG experience is a plus.
• Bachelor's degree preferred or equivalent relevant experience.

Job Offer

• 3-6 month contract starting ASAP.
• Hybrid working in Midtown Manhattan.
• Modern office with free amenities.
• $30-$34 per hour dependent on experience.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Requirements Manage customer orders from receipt through fulfillment, delivery, and invoicing. Receive, review, and process EDI and manual customer purchase orders. Create, maintain, and manage sales orders in SAP S/4HANA Public Cloud. Review SAP incompletion logs and resolve issues related to pricing, customer/master data, material data, delivery dates, shipping information, and other required fields. Validate customer pricing, quantities, requested delivery dates, ship-to information, and other requirements against customer purchase orders. Manage order changes, cancellations, and customer requests. Monitor inventory availability and partner with Planning and Supply Chain teams to resolve shortages and supply constraints. Manage order exceptions, including substitutions, pricing discrepancies, delivery blocks, freshness requirements, and customer-specific requirements. Proactively monitor open orders and identify risks that could impact customer service, revenue, or on-time delivery. Identify system issues and escalate potential SAP or EDI defects. Participate in SAP testing, system enhancements, and process improvement initiatives as needed. 1-2+ years of experience in Order Management, Customer Service, Sales Operations, Customer Supply Chain, or Logistics. Hands-on SAP S/4HANA experience is required. Experience managing EDI and manual customer orders preferred. Working knowledge of EDI transactions is a plus. Strong attention to detail and ability to identify and resolve order discrepancies. Strong organizational, analytical, and problem-solving skills. Ability to manage multiple customers, orders, and priorities simultaneously. Strong written and verbal communication skills. Proficiency in Excel and Microsoft Office. Experience with retailers, 3PLs, or consumer products companies preferred. Beauty, retail, or CPG experience is a plus. Bachelor's degree preferred or equivalent relevant experience.