Order Management Deliver Operator

Ampcus Incorporated

Cary, NC(remote)

JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Business Services, Call Centers, Communication Skills, Computer Skills, Consulting, Customer Support/Service, Detail Oriented, Establish Priorities, Logistics, Medical Equipment, Microsoft Office, Microsoft Outlook, Multitasking, On Call, On Site Support, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, SAP, SAP Administration, Shipping/Receiving, Systems Administration/Management, Team Player, Technical Support, Telephone Skills, Time Management, Warehousing
LOCATION
Cary, NC(remote)
POSTED
1 day ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Order Management Deliver Operator

Location(s): Cary, NC
(Remote)


Overview
We are seeking a Logistics Order Fulfillment Specialist to support the Order Administration team during an SAP system upgrade project. This position plays a key role in processing and fulfilling medical equipment spare parts, tools, and radioactive source orders while delivering outstanding customer service to both internal and external stakeholders.

This is a fully remote opportunity for candidates residing in the greater Raleigh-Durham (RDU) area.

Location

  • Candidates must reside in the Raleigh, Durham, or Cary, NC area for IT support and quarterly meetings.
  • No travel required.

Available Shifts
Please indicate your preferred shift(s) on your resume.

  • Monday–Friday | 9:30 AM – 6:30 PM
  • Tuesday–Saturday | 8:00 AM – 5:00 PM
  • Tuesday–Saturday | 1:00 PM – 10:00 PM
  • Sunday–Thursday | 1:00 PM – 10:00 PM
  • Monday–Friday | 10:00 AM – 7:00 PM
  • Monday–Friday | 10:30 AM – 7:30 PM

Responsibilities

  • Answer inbound phone calls and respond to customer emails.
  • Process, research, and escalate spare parts, tool, and radioactive source orders.
  • Track shipments, backorders, and delivery status.
  • Investigate and resolve order-related issues.
  • Coordinate with Field Service Engineers, Technical Support, Customer Care, warehouse logistics, vendors, and shipping carriers.
  • Reconcile spare parts shipments and ensure accurate order fulfillment.
  • Utilize SAP, Microsoft Outlook, FedEx, DHL, and other internal systems.
  • Deliver timely, professional customer service while meeting service expectations.

Qualifications

  • Minimum of 1 year of professional work experience.
  • Strong customer service and communication skills.
  • Excellent computer proficiency, including Microsoft Office.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to analyze information and make sound decisions.
  • Team-oriented with a proactive, adaptable approach.
  • Comfortable learning customized software applications.
  • Flexibility to support alternate shifts during staffing shortages.
  • Willingness to participate in an on-call rotation approximately every eight weeks.

Preferred Qualifications

  • Previous experience in customer service, logistics, order processing, or administrative support.
  • Experience with SAP is a plus but not required.
  • Call center experience is helpful but not required.

Training

  • Remote onboarding through Microsoft Teams.
  • One-on-one training and job shadowing provided.

Interview Process

  • One 30-minute Microsoft Teams video interview (camera required).
 


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com