Order Management Deliver Operator

Ampcus Incorporated

Cary, NC

JOB DETAILS
SKILLS
Analysis Skills, Business Services, Business Solutions, Communication Skills, Consulting, Corporate Policies, Cross-Functional, Customer Relations, Customer Service Operations, Customer Support/Service, Customer Training, Customer/Client Research, Data Analysis, Data Cleaning, Data Quality, Data Sets, Detail Oriented, Logistics, Maintain Compliance, Microsoft Excel, Multitasking, Operational Improvement, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Partner Sales, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Qlik, Quality Assurance Methodology, Quality Management, Root Cause Analysis, SAP, Supply Chain, System Test, Tableau, Testing, Time Management, Writing Skills
LOCATION
Cary, NC
POSTED
5 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Order Management Deliver Operator

Location(s): Cary, NC
(Hybrid: 2 days in office, 3 days remote)


Job Summary:
Seeking a detail-oriented and customer-focused Order Processing Specialist to manage customer orders from entry through fulfillment. This role partners with Sales, Supply Chain, Logistics, Customer Service, and Operations to investigate order issues, resolve order blocks, allocate products, and ensure timely fulfillment. The ideal candidate enjoys problem-solving, working with data, and learning new systems in a fast-paced environment.

Key Responsibilities:

  • Process and manage customer orders throughout the order lifecycle.
  • Investigate order blocks and identify root causes affecting fulfillment.
  • Allocate products and monitor open orders to ensure timely processing.
  • Perform data cleanup and maintenance to improve data quality.
  • Work with SAP, Excel, Qlik, Winshuttle, and other business systems.
  • Collaborate with cross-functional teams to resolve order and fulfillment issues.
  • Support system testing, process improvements, and operational projects.
  • Respond to customer inquiries and provide excellent customer service.
  • Educate customers on processes and available services.
  • Maintain compliance with company policies and procedures.
  • Perform additional duties as assigned.

Required Qualifications:

  • 0–3 years of experience in order management, customer service, data analysis, or a related field.
  • Advanced Microsoft Excel skills.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking skills.
  • High attention to detail and commitment to data accuracy.
  • Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

  • Experience with SAP.
  • Experience using Qlik, Tableau, Power BI, Winshuttle, or similar reporting/business systems.
  • Experience working with order processing, reporting tools, or large datasets.

Key Skills:

  • Order Processing
  • Customer Service
  • Microsoft Excel (Advanced)
  • SAP (Preferred)
  • Data Analysis
  • Order Management
  • Product Allocation
  • Root Cause Analysis
  • Data Cleanup & Maintenance
  • Reporting Tools
  • Cross-functional Collaboration
  • Problem Solving
  • Time Management
  • Communication Skills
  • Attention to Detail


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com