Order Management RepresentativeLocation: Cerritos, CAPosition SummaryGolden Star Technology (GST, Inc.) is seeking a detail-oriented and customer-focused Order Management Representative to support our order fulfillment and customer service operations. This role serves as a key liaison between customers, suppliers, distributors, and internal teams to ensure accurate order processing, timely delivery, and an exceptional customer experience.The ideal candidate has experience in order management, customer service, sales support, procurement, or operations and thrives in a fast-paced environment.Key ResponsibilitiesProcess customer orders accurately and efficiently with suppliers and distributorsReview orders for pricing, terms, delivery requirements, and complianceManage open orders, backlog reports, and customer portal activitiesMonitor order status and provide proactive updates to customers and internal teamsProcess RMAs (Return Merchandise Authorizations) and resolve order-related issuesSupport customer inquiries related to orders, pricing, product availability, and delivery schedulesAssist sales teams with RFQs, quote requests, and supporting documentationCoordinate with customers, vendors, distributors, and internal departments to ensure successful order fulfillmentMaintain accurate records within ERP, CRM, and order management systemsIdentify and resolve order discrepancies while delivering exceptional customer serviceQualificationsEducation & ExperienceHigh school diploma or equivalent required; Associate's or Bachelor's degree preferred2+ years of experience in customer service, order management, sales support, operations, procurement, or related rolesExperience with order fulfillment, vendor management, distributors, purchasing, or supply chain processes preferredExperience preparing quotes, RFQs, pricing requests, or managing high-volume transactions is a plusSkills & CompetenciesStrong attention to detail, organization, and follow-throughExcellent communication, customer service, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentStrong analytical and critical-thinking abilitiesMust be proficient with Microsoft Office, especially with Excel, Outlook, and WordExperience with ERP, CRM, or order management systems preferredAbility to work independently while collaborating effectively across teamsIdeal Backgrounds: Candidates with experience in the following areas are encouraged to apply:Order Management • Order Processing • Customer Service • Sales Support • Account Coordination • Procurement • Purchasing • Operations Support • Supply Chain • Vendor Management • Distribution • Customer Success • Logistics Coordination • RFQ Management • ERP • CRMCompensation & Benefits:Competitive salaryMedical, dental, and vision coverage401(k) planPaid vacationAdditional company perksAbout Golden Star Technology (GST, Inc.)Founded in 1985 and headquartered in Cerritos, CA, GST, Inc. is a leading provider of IT and AV solutions, serving businesses, enterprise organizations, educational institutions, and government agencies nationwide. Through strategic partnerships with industry-leading technology manufacturers, GST delivers innovative solutions, customized services, and exceptional customer support.Recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for seven consecutive years, GST has also earned numerous industry awards and accolades for excellence, growth, innovation, and customer service. Our success is driven by a commitment to teamwork, integrity, accountability, and continuous professional development.For more information, visit www.gstinc.com
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