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Order Management Representative

Top Prospect Group LLC

Shelton, CT

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JOB DETAILS
SALARY
$26–$28 Per Hour
SKILLS
Analysis Skills, Automation, Business Intelligence Software, Communication Skills, Consulting, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), English Language, Ergonomics, FDA (Food and Drug Administration), FDA Requirements, Finance, GMP (Good Manufacturing Practices), Housekeeping/Cleaning, IPC Standards, Inside Sales, Inventory Management, Logistics, Maintain Compliance, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Product Safety, Quality Metrics, Retail Management, Safety Process, Safety Training, Safety/Work Safety, Sales, Service Level Agreement (SLA), Team Player, Time Management, Track Customer Issues, Warehousing, Wholesale Industry, Writing Skills
LOCATION
Shelton, CT
POSTED
2 days ago
Job Title: Order Management Representative
Location: Fully Onsite in Shelton, CT 8AM-5PM
Type: 3 Month Contract To Hire
Salary: $26-28 per Hour DOE plus Benefits
 Must Have Order Management experience and experience using ERP systems and Customer Service skills

Job Summary
We are seeking a dedicated and detail-oriented Order Management Representative to join our Customer Experience team. In this role, you will manage domestic orders across 30–50 assigned key accounts, oversee sales order management activities, and coordinate inventory reservations to support efficient order fulfillment and deliver best-in-class customer satisfaction.
This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment while collaborating across multiple departments.
Key Responsibilities
Order Management & Customer Experience
  • Process customer orders accurately and efficiently while ensuring compliance with company policies and procedures.
  • Leverage available automation tools within order processing, including EDI and automated order management systems.
  • Serve as the primary point of contact for assigned customer accounts by building strong relationships and delivering exceptional customer service.
  • Manage customer inquiries, order modifications, and issue resolution in a timely and professional manner.
  • Coordinate closely with internal teams including Sales, Warehouse, and Finance to ensure successful order fulfillment and on-time delivery.
  • Monitor inventory availability and collaborate with the Senior Specialist to reserve inventory for pending orders.
  • Communicate proactively with customers regarding order status, shipment updates, delays, and backorder reporting as needed.
  • Support achievement of the company’s 98.5% fill rate goal.
  • Maintain department service level agreements (SLAs) for response and resolution times through the Customer Experience ticketing system.
  • Maintain accurate customer records, order details, and inventory reservations within company systems.
  • Identify opportunities to improve processes and enhance efficiency within order management and inventory control procedures.
  • Participate in special projects and Customer Experience initiatives aligned with department objectives.
Safety Responsibilities
  • Practice safe work habits and follow established safety procedures, including proper lifting techniques, ergonomics, equipment use, and personal protective equipment (PPE) requirements.
  • Maintain a clean and organized work environment and support housekeeping standards.
  • Follow FDA product safety requirements, IPC product defense standards, and comply with all SQF requirements.
  • Ensure lockout/tagout procedures are followed whenever equipment is cleaned or maintained.
Product Safety & Quality
  • Adhere to all Product Safety and Quality standards.
  • Follow FDA Good Manufacturing Practices (GMPs) related to food-contact packaging.
Qualifications & Requirements
Education & Experience
  • Associate’s Degree from a two-year college/university or equivalent work experience.
  • Minimum of 1–2 years of customer service experience.
  • Experience managing retail and/or wholesale orders and shipments preferred.
Technical Skills
  • Proficiency in Microsoft Office, especially Excel and Outlook.
  • Experience using ERP systems for order processing and management (Epicor preferred).
  • Experience with business intelligence and reporting tools is preferred.
Professional Skills
  • Excellent verbal and written communication skills with fluency in English.
  • Strong attention to detail and ability to manage priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively within a team environment.
 
About Us
Founded in 2010, Top Prospect Group specializes in connecting high-quality candidates with top-tier clients. In 2023, we joined HW Staffing Solutions, expanding our national footprint across manufacturing, engineering, logistics, and technology.
Interested Candidates – Apply Today
Please submit:
  • A clean copy of your resume
  • Salary expectations
  • Availability
#INDTPGSHELTON

About the Company

T

Top Prospect Group LLC

Top Prospect Group founders and management team offer more than 75 years of combined experience in Information Technology, Creative & Marketing, and Finance & Accounting staffing and solutions. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. We meet with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are able to provide a more consistent recruitment process. Motivated by a partnership philosophy, our staff possesses a deep understanding of how to forge mutually beneficial long-term relationships. We believe in what we do and continuously strive for excellence.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2009
WEBSITE
http://www.topprospectgroup.com/

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