Order Management

About the Role

Were seeking an experienced Order Management professional to join our Revenue Accounting Team. In this pivotal role, youll spearhead the development and scaling of our order management processes while solving complex, cross-functional challenges. Youll collaborate across the organization to drive critical financial infrastructure improvements. If youre passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Responsibilities

Core Operations & Financial Management

• Drive aspects of order management and billing operations, ensuring accuracy, completeness, and timeliness • Independently resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures • Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing expert guidance on billing and order management implications • Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics • Develop and track operational metrics to support strategic decision-making • Support global business operations and international customer requirements

Strategic Partnerships & Collaboration

• Collaborate closely with other pillars of the Revenue Accounting and Operations Team, including Revenue Accounting, Technical Revenue Accounting, and AR & Collections • Cultivate strategic partnerships with cross-functional teams across the Quote-to-Cash ecosystem, including GTM, Legal, Tax, Billing Engineering, and Finance Systems • Process & System Optimization • Identify and implement process improvements to enhance efficiency, scalability, and overall customer experience • Partner with vendors to optimize billing systems, evaluate new features, and implement innovative solutions • Independently own the end-to-end RFP process and implementation of new systems in the order management domain, from initial requirements gathering through selection, deployment, and integration

Compliance, Controls & Documentation

• Establish and maintain robust controls and segregation of duties within order management and billing operations • Support audit requirements by preparing documentation and addressing inquiries • Develop and maintain documentation for team processes and procedures

You may be a good fit if you have:

• Bachelors degree in Accounting, Finance, or related field • 10+ years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies, including 5+ years in a reviewer role • Working knowledge of ASC 606 revenue recognition principles • Expert understanding of Quote-to-Cash processes for SaaS, covering both subscription and consumption-based business models across B2B and B2C products • Extensive experience with contracting systems, billing platforms, payment processors, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora) • Proven track record leading large-scale strategic initiatives end-to-end • Outstanding communication and interpersonal skills • Demonstrated ability to build relationships with diverse stakeholders and influence without direct authority

Strong candidates may also have:

• Exceptional organizational skills with meticulous attention to detail • Proactive problem-solver who can identify opportunities for process optimization • Adaptability to thrive in fast-paced, ambiguous environments • Data-driven approach to business process development; SQL and database experience a plus • Experience with third-party marketplace integrations (AWS, GCP, Azure) • Proven ability to provide guidance, mentorship, and project leadership to team members and contractors