Order Management Specialist

Sunrise Systems Inc

Hoffman Estates, IL

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JOB DETAILS

SALARY

$20–$23 Per Hour

SKILLS

Accounts Receivable, Billing, Business Processes, Cadence, Cash Flow, Communication Skills, Corporate Compliance, Credit and Collections, Cross-Functional, Customer Relations, Customer Support/Service, Documentation, ERP (Enterprise Resource Planning), English Language, Financial Control, Financial Operations, IBM TSO/ISPF, Interpersonal Skills, Metrics, Multilingual, Operations Processes, Order Management, Order to Cash, Presentation/Verbal Skills, Process Improvement, Reconciliation, Record Keeping, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sales Operations, Sarbanes-Oxley Act (SOX), Spanish Language, State Laws and Regulations, Supply Chain, Support Documentation, Team Player, Welding, Writing Skills

LOCATION

Hoffman Estates, IL

POSTED

30+ days ago

Job Title: Order Management Specialist
Location: Hoffman Estates, IL, 60192
Duration: 12 Months

Note:

Schedule/ Remote Flexibility: IF Hoffman located, in office 3 days (tues-Thurs
Work Hours: 9-5, 30 min to one hour lunch,
Hours Per Week: 40

Manager Intake Notes:
Job Summary/Basic Function:

Order-to-Cash Operations Specialist will serve as a dedicated process owner bridging the gap between order acceptance and invoice readiness on large, complex customer accounts. This will solve a critical need while longer-term system enhancements are developed.
This role must have a vast understanding of order-to-cash workflows, cross-functional coordination, and customer-facing communication — and is comfortable operating in an environment where business judgment is used, not just process execution, is required. This role works upstream of collections, focusing on invoice accuracy, payment terms alignment, and proactive customer communication to reduce preventable delays and support healthy cash flow.
Success in this role is measured by improved invoice accuracy and timeliness across the manageable customer base, reduction in preventable payment delays, and clean handoffs to collections — not by overall DSO metrics that are influenced by chronic late-payer behavior outside the scope of this role.

% of Time Accountability

40%-Serve as a single, consistent customer touchpoint for large and complex orders, communicating shipment schedules, invoicing cadence, and payment expectations from order acceptance through final delivery. Follows compliance practices and corporate policies, internal controls, and Sarbanes-Oxley Act.
Manage pre-invoice readiness activities including special payment term requests, partial shipment alignment, and pre-approval steps — ensuring invoices are accurate and dispute-free before they are issued.

20%-Coordinate across Sales, Operations, Credit, and Collections to clarify handoffs, resolve upstream process gaps, and ensure all parties are aligned on order and payment timelines.

10%-Support manual invoicing processes on multi-line and TSO orders where staggered factory delivery schedules require partial invoice management and careful reconciliation.
Support any non-SAP automatic invoicing processes for PA business, including EAG equipment orders and Welding Direct Build Cell projects.

10%-Identify and flag order or documentation issues early in the cycle that could cause downstream invoice disputes or payment delays.

20%-Maintain accurate records of order status, invoice activity, and customer communication to support Collections once invoices are finalized and ownership transfers.
Contribute to process documentation and improvement efforts, including supporting the refinement of the end-to-end order-to-cash process map to reflect current operating procedures.

Basic Qualifications
Education and Experience

BS/BA Degree in a business/financial area or equivalent experience preferred.
3–5 years of experience in order-to-cash, billing operations, accounts receivable, or a related finance/operations function.
Demonstrated ability to manage complex, high-value customer accounts requiring cross-functional coordination and proactive communication.
Experience with manual invoicing processes and an understanding of how factory or supply chain variability impacts billing cycles.
Strong written and verbal communication skills with the ability to engage customers professionally on sensitive payment and invoicing topics.
Proficiency in SAP/ERP system and/or S/4HANA preferred.
Ability to work independently with some supervision, exercise business judgment, and manage competing priorities in a fast-paced environment.

Key Competencies

Strong communication skills, excellent interpersonal skills and customer service skills required.
Excellent oral and written communications skills.
Bi-Lingual (English/Spanish) beneficial.
Must be team oriented and team contributor.
Must be proactive and collaborative.
Take a professional interest in helping the team achieve operational excellence; be communicative and responsive and work together to improve service

Compensation:
The hourly rate for this position is between $20.00-$23.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com

About the Company

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

Business, management, and technical fields
Information technology consulting and software solutions.
Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

Design, development, and support of cloud-based solutions from simple to highly complexed
Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
Data processing and data migration
Application re-engineering and platform migration
Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1990

WEBSITE

http://www.sunrisesys.com/

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