Sign upLog in

Order Management Specialist - HYBRID

iMPact Business Group, Inc.

Portage, MI

Apply
JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Analysis Skills, Capital Equipment, Communication Skills, Computer Skills, Consulting, Customer Support/Service, Detail Oriented, Identify Issues, Inside Sales, Marketing, Medical Equipment, Microsoft Office, Order Management, Order Processing, Organizational Skills, Pivot Tables, Problem Solving Skills, Process Development, Record Keeping, Regional Sales, SAP, Sales, Sales Support, Team Player, Welding
LOCATION
Portage, MI
POSTED
5 days ago
Our client, a Global Medical Device Manufacture has an immediate opening for a Order Management Specialist for a 12 Month Contract to Hire opportunity. Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.  
 

RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT

 

During training shift will be Monday through Friday 8am to 4:30pm est in the office. Normal schedule will be hybrid: in office M-W 8:430pm or 9:5:30pm ET. Overtime occasionally, and expected at every month end.  Work from home Thursday and Friday. Training is about 6-8 weeks.

 

 

Position Description 

 

  • Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
  • Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
  • Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
  • Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
  • Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment
  • Back-up to Customer Support team when needed
  • Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
  • Accountable for all record-keeping as appropriate and in accordance with set specifications.
  • Must meet all training and documentation criteria.


Requirements

 

  • 3+  years of experience required, Bachelors degree preferred 
  • Must have Skills: 
    • Analytical-experience working with data to solve problems and develop processes 
    • Organized 
    • Communication (customer service orientation) 
    • Computer Savvy and experienced with Microsoft Office Suit of products 
    • Proficiency in Excel including pivot tables and various functions 
    • Comfortable in a fast-paced environment
    • SAP Experience and SaleForce experience 
    • Adaptability 
    • Energized/High achiever

About the Company

i

iMPact Business Group, Inc.

Working with iMPact

 

Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide.

 

Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success.

 

To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you!

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
https://impactbusinessgroup.com

Resume Resources

Free Resume TemplatesFree Resume Builder