Arxadaisagloballeaderininnovativesolutionsthatprotectourworld.Ourgroundbreakingtechnologies,in-depthregulatoryknow-how,manufacturingandprocessdevelopmenthelpourcustomerstosafeguardnutrition,healthandinfrastructureefficientlythroughchemistryandbiotechnologythatenhancesustainability.Weofferabroadportfolioofingredientsandservicesformultipleend-marketsthatincludeHumanHealth&Nutrition,Home&PersonalCare,ProfessionalHygiene,Paints&CoatingsandWoodProtection.
Withcustomersinmorethan100countries,thecompanyachievedsalesofCHF2billionin2024.HeadquarteredinBasel(Switzerland),Arxadaemploys3,200associatesacross24productionsitesand14R&Dcenters,allcommittedtoourcustomers’success.
As an Order Management Specialist based in Morristown, NJ, you will play a critical role in delivering exceptional service and ensuring seamless order management for our customers.
Acting as a trusted partner, you will collaborate across functions including supply chain, logistics, and commercial teams to drive operational excellence and customer satisfaction.
This is an excitingopportunitytocontributetoArxada’sgrowthwhilebuildingstrongrelationshipsandcontinuouslyimprovingprocessesinadynamicandcollaborativeenvironment.
EssentialJobFunctions:
Manage end-to-endorderprocessing,ensuringaccuracy,timelyexecution,andcustomersatisfaction
Actastheprimarypointofcontactforcustomerinquiries,resolvingissueswithaproactiveandsolution-orientedapproach
Collaboratecloselywithlogisticsandsupplychainteamstoensuresmoothdeliveryandfulfillmentprocesses
MaintainandupdateorderdatainSAP,ensuringdataintegrityandcompliancewithinternalprocesses
Analyzecustomerneedsandidentifyopportunitiestoimproveservicelevelsandoperationalefficiency
Supportcontinuousimprovementinitiativesandcontributetoenhancingcustomerexperience
Buildstrongrelationshipswithinternalandexternalstakeholdersthroughclearcommunicationandteamwork
Qualifications&Experience:
Bachelor’sdegreepreferredinLogistics,SupplyChain,BusinessAdministration,orarelatedfield
Minimumof5+yearsofexperienceinCustomerService,Logistics,orSupplyChain,includingatleast1yearinOrderManagement
Hands-onexperienceworkingwithSAPandstrongproficiencyinMicrosoftExcel
FluentinEnglishwithexcellentcommunicationandinterpersonalskills
Strongproblem-solvingmindsetwiththeabilitytoprioritizeandmanagemultipletasks
High levelofaccountability,resilience,andacollaborativeteamspiritalignedwithArxada’svalues
Compensation&Benefits:
The expected salary range for this role is $38,000 to $50,000, butspecificemployeecompensationmayvarydependingonfactorsincludingexperience,education,training,licensure,certification,locationandotherjob-related,non-discriminatoryfactorspermittedbylaw.
Thisroleisalsoeligibletoearnashort-termincentivebonusandthefollowingbenefits:401(k)plan,medical,dental,vision,life,anddisabilityinsurance,paidtimeoff,paidholidaysandpaidsickleave.
Arxadahasworldclassofferingintwodistinctareas:
Microbial Control Solutions (MCS)focusesonthreatsposedbymicroorganismstopeopleandplanetthroughfivedistinctbusinesslinesincludingProfessionalHygiene,Home&PersonalCare,WoodProtection,Paints&CoatingsandMaterialProtection.
Nutrition, Care & Environmental (NCE), meanwhile, providesmaterialsusedtomanufacturecompositesforelectronics,aerospaceandothermarkets,aswellasvitaminsandnutritionalingredients,chemicalsandperformanceintermediates,andrawmaterialsforawiderangeofhigh-performanceapplications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard torace,religion,color,nationalorigin,sex,sexualorientation,genderidentity,age,statusasaqualifiedindividualwithdisability,protectedveteranstatus,oranyothercharacteristicprotectedbylaw.
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