Order Management Specialist

Description

Responsibilities

• Manage and support the order-to-cash lifecycle from customer purchase order through billing and payment
• Review and validate incoming customer Purchase Orders against contracts, pricing tiers, part numbers, tax codes, and ship-to information prior to Work Order release
• Partner with business and manufacturing teams to ensure customer orders are accurate and ready for execution
• Review and reconcile discrepancies between Sales Orders and Purchase Orders, including customer data inaccuracies, delivery blocks, and invoicing errors
• Investigate root causes of overdue payments, missing customer Goods Receipts, tax discrepancies, price variances, and quantity adjustments
• Partner with IT and other internal teams to resolve ERP and system-level issues impacting order processing
• Manage customer order modifications, cancellations, quantity changes, and shipment rescheduling through timely system and ERP updates
• Monitor automated ERP billing and invoice upload processes and proactively resolve failures or transaction issues
• Maintain accurate order capture, tracking, billing, and customer information within SAP and customer EDI/order portals
• Maintain data integrity within SAP, including SD/MM modules, and related order management systems
• Generate comprehensive order reviews and maintain accurate operational data to support management reporting
• Track and support key performance indicators (KPIs), including order accuracy, backlog health, and cycle time
• Build and maintain proactive cross-functional relationships to identify and remove barriers affecting order execution
• Other Duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, or a related field
• 3+ years of experience in Order Management, Customer Operations, Supply Chain, Commercial Project Management, or a related field
• Strong knowledge of ERP systems and order management processes
• Experience with or knowledge of SAP, particularly SD/MM modules
• Understanding of B2B billing processes and Accounts Receivable
• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint
• Strong analytical and problem-solving skills with the ability to investigate transactional discrepancies and identify root causes
• Strong attention to detail with an emphasis on data accuracy and integrity
• Ability to effectively coordinate across business, manufacturing, finance, IT, and other cross-functional teams
• Strong organizational skills with the ability to manage multiple orders, priorities, and deadlines simultaneously

Reasons you should work for us:

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.