• Create, validate, and update customer orders in ERP according to customer requirements • Track backlog status and coordinate committed shipment schedules • Collaborate with production planning, material control, logistics, and warehouse to complete fulfillment • Provide order status, delivery forecasts, and exception reports to customers • Prepare daily/weekly dashboards on backlog, shipment status, and delivery performance • Maintain order documentation and ensure configuration and document accuracy • Support issue resolution for shortages, delays, mismatches, or shipment documentation • Communicate urgent or escalated issues to supervisors and cross-functional teams • Assist in continuous improvement of O2S (Order-to-Ship) processes and SOP