Order Management Systems Engineer

What You will Do:
 

• Actively manage all orders placed on Steam Turbine Servicing Order Management by our Service partners from a technical clarification and logistical perspective from order receipt to delivery to assure on-time delivery.
• Clarify all incoming orders for completeness of scope, cost, delivery dates etc.  to ensure a smooth order flow into the supply / manufacturing chain.
• Coordinate the clarification with Engineering, supply, and Manufacturing, where applicable, to keep our Service partners informed about potential change requirements.
• Effectively handle large scope orders/programs with complex scope and/or contractual requirements and significant commercial and/or financial risk to minimize potential exposure to Siemens.
• Single point of contact for all questions regarding POs placed by our Service partners to maintain a trustworthy and collaborative business relation.
• Takes ownership of every Sales Order from a logistical, technical, data maintenance, and manufacturing perspective to effectively contribute to our values, including but not limited reconciliation (Sold scope vs quoted scope)
• Monitor Key Performance Indicators (KPIs) to meet stringent business targets.
• Liaise with our Service partners, order managers, project managers, buyers, planners, global logistic partners, ECC, and engineering (where applicable) to ensure on-time delivery of the orders
• Interact with other functional departments as needed to get materials/processes required for ensuring end customer satisfaction.
• Actively coordinate order pull ins/push outs with our Service business partners to meet customer demands and financial targets for both internal and external customers
• Maintain issue resolutions with multiple operations Logistics, Transportation, ECC, Engineering, Date Management, Project Management, Fleet Management, and supply management for on-time delivery of parts.
• Proactively advise internal business partners regarding possible spare parts / modification / upgrade needs regarding placed demand to minimize downstream impact in the order chain (production /procurement)
• Drive innovation and process improvements with a focus on digitalization and automatization

What You Will Bring:

• Bachelor’s Degree in a related field or equivalent experience
• 8 or more years of work experience in the relevant field and manufacturing industry.
• Strong organizational skills and customer service experience is needed
• In-depth knowledge in SAP (OPP, PD2), Sales & Distribution, Engineering, Procurement, MRP, finance, etc.
• Proficient in MS Excel, PowerPoint, and Word
• Strong communication skills
• Strong networking and collaboration skills
• Customer First attitude
• Solid product knowledge
• Resolution and time focused
• High team spirit 

Pay Range: ($65k to $75k/annum). 

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Short/Long Term Disability

Who We Are:
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills: