Order Operations Manager - France

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

We are seeking a highly organized and operationally focused Order Operations Manager to lead vehicle ordering, forecasting, allocation, and distribution activities for Lucid France. This role is responsible for ensuring the efficient flow of vehicles from production allocation through customer delivery, while maintaining operational excellence, system compliance, and data integrity across the French market.

As part of Lucid's Hybrid National Sales Company (NSC) model, the Order Operations Manager will act as the primary operational interface between Lucid Europe, Lucid France, contracted service providers, logistics partners, and the retail network. The role is accountable for vehicle forecasting, inventory management, order administration, logistics coordination, and delivery performance, ensuring that all activities are executed in accordance with Lucid processes, governance standards, and customer experience objectives. The position serves as a critical control point for operational quality, delivery accuracy, and market readiness.

Key Responsibilities

Order Management & Vehicle Allocation

• Own the end-to-end vehicle ordering process for the French market
• Develop and maintain accurate market volume forecasts in alignment with sales objectives and allocation planning
• Coordinate vehicle allocation requirements with Lucid Europe and relevant supply planning teams
• Monitor order bank health, inventory levels, and vehicle availability
• Ensure timely and accurate submission of vehicle orders and allocation requests
• Identify and resolve constraints impacting vehicle supply and customer deliveries
• Support market launch activities, new product introductions, and volume ramp-up plans

Logistics & Distribution Management

• Oversee vehicle distribution activities across the French market
• Coordinate vehicle movements from European logistics hubs to French compounds, retail locations, and delivery points
• Ensure alignment between logistics providers, market operations, and retail partners
• Monitor vehicle transit performance and proactively manage delivery risks
• Support the development and implementation of logistics operating procedures
• Ensure effective coordination of vehicle storage, inventory management, and delivery readiness activities
• Drive continuous improvement initiatives to enhance operational efficiency and customer delivery performance

Operational Controls & Process Governance

• Ensure compliance with Lucid policies, operational procedures, and governance requirements
• Develop and maintain operational reporting and performance management processes
• Monitor adherence to established SLAs, KPIs, and operational standards
• Identify operational risks, process gaps, and improvement opportunities
• Implement corrective actions to improve operational quality and efficiency
• Support audit and compliance activities where required

Systems & Data Management

• Ensure all market transactions are processed accurately and in accordance with system requirements
• Monitor system compliance across internal users and service providers
• Support implementation of new system functionality, localization requirements, and operational enhancements
• Act as the business owner for operational reporting and data quality management
• Partner with internal IT and business teams to resolve operational system issues

Partner & Stakeholder Management

• Act as the primary operational interface with contracted service providers supporting logistics and vehicle operations
• Coordinate activities across Sales, Aftersales, Finance, Customer Care, Marketing, and Network Development functions
• Support governance forums with operational performance reporting and action tracking
• Ensure partners operate in accordance with Lucid standards, processes, and contractual obligations
• Escalate operational performance issues and drive resolution plans
• Build strong working relationships across Lucid Europe and local partner organizations

Customer Delivery & Market Readiness

• Support launch planning and expansion of retail locations within France
• Ensure operational readiness for new market initiatives, campaigns, and product introductions
• Maintain focus on customer experience through proactive management of delivery timelines and operational execution
• Support retail partners in achieving delivery, inventory, and handover performance targets

Requirements

• Relevant qualification in Supply Chain, Business Administration, Operations Management, Logistics, or related field
• Experience in automotive sales operations, logistics, supply chain, order management, or vehicle distribution
• Strong understanding of forecasting, inventory management, and vehicle allocation processes
• Experience working within complex operational environments involving multiple stakeholders and third-party partners
• Strong analytical and problem-solving capabilities
• Experience utilizing ERP, CRM, inventory management, and operational reporting systems
• Excellent organizational and project management skills
• Strong stakeholder management and communication abilities
• Ability to operate independently in a fast-paced, matrixed environment
• Fluent in French and English

Success Measures

• Forecast accuracy and vehicle allocation performance
• Vehicle delivery lead times and logistics performance
• Inventory health and operational efficiency
• Order processing accuracy and compliance
• Data quality and systems integrity
• Achievement of market readiness and launch milestones
• Partner performance against agreed operational KPIs and SLAs
• Customer delivery experience and fulfillment success

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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